Operations report

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Initial response
Triage 66.67%
6/9
100.00%
4/4
100.00%
7/7
100.00%
3/3
60.00%
3/5
81.48%
Mean: 0h 06m
Premier incidents 50.00%
1/2
0.00%
0/1
0.00%
0/1
50.00%
1/2
0.00%
0/1
66.67%
Mean: 0h 03m
Business incidents -
-
100.00%
1/1
-
100.00%
2/2
100.00%
Mean: 0h 05m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 100.00%
2/2
100.00%
3/3
100.00%
2/2
100.00%
6/6
100.00%
2/2
100.00%
Mean: 0h 07m
15m update 28.57%
2/7
22.22%
2/9
11.11%
1/9
10.00%
1/10
10.00%
1/10
25.93%
Mean: 4h 08m
Client updates hitrate
RT updates 100.00%
9/9
91.67%
11/12
100.00%
8/8
85.71%
6/7
100.00%
6/6
95.24%
40/42
Incidents 75.00%
3/4
66.67%
2/3
66.67%
2/3
75.00%
3/4
83.33%
5/6
91.67%
11/12
Requests 75.00%
33/44
78.26%
36/46
84.62%
33/39
86.36%
38/44
78.95%
30/38
76.27%
45/59
Incident stats
Resolution time 100.00%
2/2
100.00%
2/2
100.00%
1/1
100.00%
1/1
50.00%
1/2
87.50%
Mean: 1d 1h 58m
Request stats
Resolution time 50.00%
1/2
44.44%
4/9
100.00%
3/3
100.00%
7/7
100.00%
2/2
73.91%
Mean: 9d 4h 04m
Problem stats
Resolution time -
33.33%
1/3
100.00%
2/2
-
100.00%
2/2
71.43%
Mean: 8d 8h 21m

git hash: master (ddde22a4)