Operations report

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Initial response
Triage 100.00%
9/9
50.00%
1/2
100.00%
4/4
100.00%
5/5
75.00%
6/8
88.89%
Mean: 0h 05m
Premier incidents 0.00%
0/1
0.00%
0/2
0.00%
0/1
50.00%
2/4
0.00%
0/1
40.00%
Mean: 0h 13m
Business incidents 100.00%
1/1
-
-
-
100.00%
1/1
100.00%
Mean: 0h 03m
Economy incidents -
-
100.00%
1/1
100.00%
1/1
-
100.00%
Mean: 0h 06m
Requests 100.00%
9/9
100.00%
1/1
100.00%
3/3
100.00%
4/4
100.00%
6/6
100.00%
Mean: 0h 07m
15m update 33.33%
4/12
20.00%
1/5
0.00%
0/8
33.33%
3/9
45.45%
5/11
36.11%
Mean: 2h 20m
Client updates hitrate
RT updates 95.45%
21/22
85.71%
12/14
94.44%
17/18
93.75%
15/16
90.00%
18/20
92.22%
83/90
Incidents 66.67%
4/6
100.00%
4/4
80.00%
4/5
100.00%
7/7
100.00%
4/4
88.24%
15/17
Requests 90.00%
45/50
86.96%
40/46
79.07%
34/43
78.26%
36/46
71.74%
33/46
72.73%
48/66
Incident stats
Resolution time 50.00%
2/4
100.00%
1/1
100.00%
3/3
80.00%
4/5
100.00%
2/2
80.00%
Mean: 1d 1h 39m
Request stats
Resolution time 100.00%
6/6
66.67%
4/6
50.00%
1/2
100.00%
6/6
87.50%
7/8
85.71%
Mean: 9d 2h 00m
Problem stats
Resolution time 50.00%
1/2
-
66.67%
2/3
0.00%
0/2
-
42.86%
Mean: 14d 7h 14m

git hash: master (5a587137)