Operations report

⇐ Prev   Next ⇒ Mon, 02 Jun Tue, 03 Jun Wed, 04 Jun Thu, 05 Jun Fri, 06 Jun Summary
Initial response
Triage 42.86%
6/14
80.00%
4/5
66.67%
4/6
83.33%
5/6
60.00%
3/5
61.11%
Mean: 0h 13m
Premier incidents 50.00%
1/2
0.00%
0/1
50.00%
2/4
33.33%
1/3
50.00%
1/2
62.50%
Mean: 0h 10m
Business incidents 100.00%
4/4
-
-
100.00%
2/2
100.00%
1/1
100.00%
Mean: 0h 10m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 100.00%
6/6
100.00%
2/2
100.00%
2/2
100.00%
4/4
100.00%
3/3
100.00%
Mean: 0h 25m
15m update 46.15%
6/13
40.00%
2/5
40.00%
2/5
40.00%
4/10
22.22%
2/9
48.48%
Mean: 2h 40m
Client updates hitrate
RT updates 90.48%
19/21
100.00%
14/14
81.82%
9/11
89.47%
17/19
76.92%
10/13
88.46%
69/78
Incidents 100.00%
9/9
100.00%
5/5
87.50%
7/8
88.89%
8/9
100.00%
8/8
95.65%
22/23
Requests 95.24%
40/42
94.74%
36/38
86.84%
33/38
88.10%
37/42
85.71%
36/42
83.93%
47/56
Incident stats
Resolution time 100.00%
5/5
100.00%
1/1
100.00%
4/4
80.00%
4/5
100.00%
4/4
94.74%
Mean: 5h 32m
Request stats
Resolution time 87.50%
7/8
100.00%
2/2
0.00%
0/1
66.67%
2/3
75.00%
3/4
77.78%
Mean: 7d 4h 26m
Problem stats
Resolution time 75.00%
3/4
100.00%
1/1
0.00%
0/1
-
100.00%
3/3
77.78%
Mean: 2d 6h 18m

git hash: master (5a587137)