Operations report

⇐ Prev   Next ⇒ Mon, 19 May Tue, 20 May Wed, 21 May Thu, 22 May Fri, 23 May Summary
Initial response
Triage 100.00%
4/4
88.89%
8/9
50.00%
3/6
100.00%
3/3
60.00%
3/5
77.78%
Mean: 0h 09m
Premier incidents 0.00%
0/1
75.00%
3/4
50.00%
1/2
0.00%
0/2
0.00%
0/1
66.67%
Mean: 0h 06m
Business incidents -
100.00%
1/1
-
-
-
100.00%
Mean: 0h 06m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 100.00%
2/2
100.00%
5/5
100.00%
3/3
100.00%
6/6
66.67%
2/3
94.44%
Mean: 2h 20m
15m update 11.11%
1/9
44.44%
4/9
50.00%
4/8
16.67%
1/6
33.33%
2/6
40.00%
Mean: 3h 25m
Client updates hitrate
RT updates 89.47%
17/19
100.00%
15/15
83.33%
15/18
94.12%
16/17
100.00%
9/9
92.31%
72/78
Incidents 83.33%
5/6
100.00%
5/5
100.00%
6/6
75.00%
3/4
50.00%
1/2
87.50%
14/16
Requests 81.25%
39/48
77.08%
37/48
79.07%
34/43
77.55%
38/49
74.47%
35/47
74.24%
49/66
Incident stats
Resolution time 66.67%
4/6
100.00%
1/1
100.00%
4/4
66.67%
2/3
100.00%
1/1
80.00%
Mean: 8h 03m
Request stats
Resolution time 83.33%
5/6
71.43%
5/7
100.00%
1/1
60.00%
3/5
87.50%
7/8
77.78%
Mean: 10d 9h 32m
Problem stats
Resolution time 100.00%
1/1
33.33%
1/3
100.00%
2/2
-
0.00%
0/1
57.14%
Mean: 7d 3h 03m

git hash: master (7b546e95)