Operations report

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Initial response
Triage 77.78%
7/9
91.67%
11/12
90.00%
9/10
50.00%
3/6
57.14%
4/7
78.57%
Mean: 0h 11m
Premier incidents 50.00%
1/2
50.00%
1/2
0.00%
0/1
0.00%
0/2
0.00%
0/1
50.00%
Mean: 0h 06m
Business incidents 0.00%
0/1
66.67%
2/3
100.00%
3/3
-
-
83.33%
Mean: 0h 02m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 100.00%
3/3
100.00%
8/8
100.00%
8/8
50.00%
1/2
80.00%
4/5
95.65%
Mean: 0h 48m
15m update 0.00%
0/11
53.85%
7/13
37.50%
3/8
0.00%
0/3
50.00%
3/6
39.39%
Mean: 3h 18m
Client updates hitrate
RT updates 94.12%
16/17
96.55%
28/29
76.92%
10/13
0.00%
0/1
85.71%
6/7
89.55%
60/67
Incidents 100.00%
7/7
100.00%
7/7
83.33%
5/6
100.00%
6/6
50.00%
2/4
82.35%
14/17
Requests 71.79%
28/39
77.78%
35/45
88.89%
40/45
89.13%
41/46
83.67%
41/49
75.38%
49/65
Incident stats
Resolution time 100.00%
4/4
100.00%
5/5
50.00%
1/2
100.00%
2/2
100.00%
2/2
93.33%
Mean: 8h 29m
Request stats
Resolution time 66.67%
2/3
71.43%
5/7
75.00%
3/4
100.00%
2/2
100.00%
5/5
80.95%
Mean: 6d 5h 46m
Problem stats
Resolution time 100.00%
6/6
0.00%
0/1
100.00%
1/1
100.00%
1/1
100.00%
1/1
90.00%
Mean: 10d 0h 03m

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