Operations report

⇐ Prev   Next ⇒ Mon, 05 May Tue, 06 May Wed, 07 May Thu, 08 May Fri, 09 May Summary
Initial response
Triage 100.00%
1/1
55.56%
5/9
62.50%
5/8
60.00%
3/5
100.00%
6/6
66.67%
Mean: 0h 08m
Premier incidents 0.00%
0/1
0.00%
0/1
50.00%
1/2
0.00%
0/2
50.00%
1/2
50.00%
Mean: 0h 11m
Business incidents -
100.00%
3/3
-
100.00%
1/1
100.00%
3/3
100.00%
Mean: 0h 04m
Economy incidents -
100.00%
1/1
-
-
-
100.00%
Mean: 0h 01m
Requests 50.00%
1/2
80.00%
4/5
100.00%
7/7
100.00%
5/5
100.00%
1/1
94.44%
Mean: 0h 36m
15m update 0.00%
0/2
47.06%
8/17
21.43%
3/14
33.33%
6/18
18.18%
2/11
45.24%
Mean: 2h 23m
Client updates hitrate
RT updates -
92.59%
25/27
89.47%
17/19
95.83%
23/24
85.71%
12/14
91.67%
77/84
Incidents 100.00%
3/3
100.00%
8/8
100.00%
2/2
100.00%
5/5
100.00%
6/6
100.00%
19/19
Requests 77.50%
31/40
78.72%
37/47
75.00%
33/44
76.60%
36/47
85.00%
34/40
75.41%
46/61
Incident stats
Resolution time -
100.00%
8/8
100.00%
1/1
100.00%
4/4
100.00%
4/4
100.00%
Mean: 3h 09m
Request stats
Resolution time -
90.00%
9/10
66.67%
2/3
75.00%
6/8
100.00%
4/4
84.00%
Mean: 11d 0h 54m
Problem stats
Resolution time -
0.00%
0/1
-
100.00%
2/2
-
66.67%
Mean: 14d 9h 52m

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