Operations report

⇐ Prev   Next ⇒ Mon, 28 Apr Tue, 29 Apr Wed, 30 Apr Thu, 01 May Fri, 02 May Summary
Initial response
Triage 90.91%
10/11
100.00%
3/3
100.00%
7/7
100.00%
7/7
75.00%
3/4
93.55%
Mean: 0h 04m
Premier incidents 66.67%
2/3
0.00%
0/1
0.00%
0/1
0.00%
0/1
50.00%
1/2
75.00%
Mean: 0h 01m
Business incidents 100.00%
4/4
-
-
-
100.00%
2/2
100.00%
Mean: 0h 03m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 100.00%
5/5
100.00%
3/3
100.00%
5/5
100.00%
2/2
100.00%
2/2
100.00%
Mean: 0h 09m
15m update 41.67%
5/12
0.00%
0/6
33.33%
2/6
0.00%
0/1
27.27%
3/11
34.48%
Mean: 1h 51m
Client updates hitrate
RT updates 90.91%
20/22
100.00%
14/14
92.86%
13/14
88.89%
8/9
100.00%
22/22
95.06%
77/81
Incidents 90.00%
9/10
100.00%
5/5
75.00%
3/4
80.00%
4/5
100.00%
6/6
82.35%
14/17
Requests 73.17%
30/41
82.05%
32/39
78.95%
30/38
80.00%
32/40
76.92%
30/39
71.43%
40/56
Incident stats
Resolution time 100.00%
5/5
100.00%
2/2
100.00%
1/1
33.33%
1/3
75.00%
3/4
80.00%
Mean: 1d 6h 56m
Request stats
Resolution time 33.33%
2/6
66.67%
4/6
100.00%
2/2
33.33%
1/3
100.00%
2/2
57.89%
Mean: 9d 6h 21m
Problem stats
Resolution time -
-
100.00%
2/2
0.00%
0/1
100.00%
2/2
80.00%
Mean: 3d 0h 37m

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