Operations report

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Initial response
Triage -
60.00%
3/5
100.00%
3/3
85.71%
6/7
66.67%
2/3
76.47%
Mean: 0h 07m
Premier incidents 0.00%
0/1
50.00%
1/2
0.00%
0/1
50.00%
1/2
50.00%
1/2
75.00%
Mean: 0h 00m
Business incidents -
-
-
100.00%
1/1
-
100.00%
Mean: 0h 02m
Economy incidents -
-
-
100.00%
1/1
-
100.00%
Mean: 2h 43m
Requests -
100.00%
5/5
100.00%
3/3
100.00%
7/7
100.00%
1/1
100.00%
Mean: 0h 09m
15m update 0.00%
0/2
50.00%
3/6
54.55%
6/11
0.00%
0/8
16.67%
1/6
37.04%
Mean: 1h 35m
Client updates hitrate
RT updates -
90.91%
10/11
100.00%
13/13
94.44%
17/18
85.71%
12/14
92.86%
52/56
Incidents 22.22%
2/9
10.00%
1/10
57.14%
4/7
83.33%
5/6
83.33%
5/6
47.06%
8/17
Requests 66.67%
24/36
66.67%
28/42
67.44%
29/43
75.56%
34/45
77.50%
31/40
72.73%
40/55
Incident stats
Resolution time -
75.00%
3/4
60.00%
3/5
100.00%
2/2
66.67%
2/3
71.43%
Mean: 1d 7h 34m
Request stats
Resolution time -
100.00%
2/2
33.33%
2/6
100.00%
7/7
75.00%
3/4
73.68%
Mean: 9d 3h 11m
Problem stats
Resolution time -
-
-
100.00%
1/1
-
100.00%
Mean: 1d 3h 06m

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