Operations report

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Initial response
Triage 70.00%
7/10
83.33%
5/6
100.00%
7/7
75.00%
3/4
-
81.48%
Mean: 0h 07m
Premier incidents 50.00%
2/4
0.00%
0/1
66.67%
2/3
0.00%
0/1
50.00%
1/2
71.43%
Mean: 0h 20m
Business incidents 100.00%
2/2
100.00%
2/2
100.00%
1/1
100.00%
3/3
-
100.00%
Mean: 0h 04m
Economy incidents -
100.00%
1/1
-
-
-
100.00%
Mean: 0h 14m
Requests 100.00%
3/3
100.00%
5/5
100.00%
4/4
100.00%
1/1
-
100.00%
Mean: 0h 18m
15m update 33.33%
3/9
33.33%
2/6
33.33%
3/9
25.00%
1/4
33.33%
1/3
43.48%
Mean: 3h 06m
Client updates hitrate
RT updates 93.33%
14/15
100.00%
13/13
100.00%
18/18
100.00%
9/9
100.00%
1/1
98.21%
55/56
Incidents 90.91%
10/11
91.67%
11/12
83.33%
10/12
80.00%
8/10
77.78%
7/9
88.46%
23/26
Requests 80.00%
40/50
89.80%
44/49
87.50%
42/48
80.95%
34/42
69.44%
25/36
70.97%
44/62
Incident stats
Resolution time 100.00%
3/3
100.00%
4/4
71.43%
5/7
100.00%
3/3
-
88.24%
Mean: 9h 54m
Request stats
Resolution time 71.43%
5/7
80.00%
4/5
62.50%
5/8
66.67%
4/6
-
69.23%
Mean: 9d 2h 22m
Problem stats
Resolution time -
100.00%
1/1
0.00%
0/1
0.00%
0/1
-
33.33%
Mean: 8d 2h 08m

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