Operations report

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Initial response
Triage 87.50%
7/8
85.71%
6/7
40.00%
2/5
62.50%
5/8
80.00%
4/5
71.88%
Mean: 0h 07m
Premier incidents 66.67%
2/3
33.33%
1/3
50.00%
1/2
50.00%
1/2
50.00%
1/2
75.00%
Mean: 0h 04m
Business incidents -
100.00%
1/1
-
100.00%
1/1
100.00%
2/2
100.00%
Mean: 0h 06m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 75.00%
6/8
75.00%
6/8
100.00%
6/6
80.00%
4/5
100.00%
3/3
88.89%
Mean: 1h 20m
15m update 42.86%
6/14
12.50%
1/8
15.38%
2/13
38.10%
8/21
42.86%
3/7
44.19%
Mean: 2h 31m
Client updates hitrate
RT updates 100.00%
17/17
80.00%
8/10
78.57%
11/14
100.00%
25/25
88.89%
16/18
91.67%
77/84
Incidents 83.33%
10/12
88.89%
8/9
88.89%
8/9
80.00%
4/5
100.00%
6/6
84.00%
21/25
Requests 88.68%
47/53
84.91%
45/53
78.95%
45/57
73.68%
42/57
73.58%
39/53
77.63%
59/76
Incident stats
Resolution time 57.14%
4/7
50.00%
1/2
57.14%
4/7
100.00%
3/3
100.00%
3/3
68.18%
Mean: 1d 6h 51m
Request stats
Resolution time 85.71%
6/7
100.00%
3/3
50.00%
3/6
85.71%
6/7
66.67%
4/6
75.86%
Mean: 11d 0h 41m
Problem stats
Resolution time -
-
-
-
-
-
Mean: -

git hash: master (4425ed35)