Operations report

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Initial response
Triage 60.00%
3/5
100.00%
3/3
88.89%
8/9
100.00%
6/6
55.56%
5/9
77.42%
Mean: 0h 07m
Premier incidents 0.00%
0/1
0.00%
0/1
33.33%
1/3
33.33%
1/3
50.00%
2/4
50.00%
Mean: 0h 10m
Business incidents 100.00%
1/1
100.00%
1/1
100.00%
5/5
100.00%
1/1
-
100.00%
Mean: 0h 05m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 50.00%
2/4
66.67%
2/3
66.67%
2/3
100.00%
4/4
100.00%
6/6
88.24%
Mean: 4h 43m
15m update 30.00%
3/10
20.00%
1/5
20.00%
1/5
25.00%
1/4
20.00%
1/5
36.84%
Mean: 2h 40m
Client updates hitrate
RT updates 100.00%
8/8
77.78%
7/9
90.00%
9/10
100.00%
7/7
75.00%
6/8
88.10%
37/42
Incidents 91.67%
11/12
66.67%
4/6
100.00%
13/13
92.86%
13/14
83.33%
10/12
87.10%
27/31
Requests 82.22%
37/45
82.93%
34/41
80.49%
33/41
86.67%
39/45
93.48%
43/46
80.65%
50/62
Incident stats
Resolution time 100.00%
8/8
100.00%
2/2
100.00%
3/3
83.33%
5/6
75.00%
3/4
91.30%
Mean: 1d 0h 40m
Request stats
Resolution time 87.50%
7/8
100.00%
3/3
100.00%
1/1
75.00%
3/4
100.00%
3/3
89.47%
Mean: 5d 3h 12m
Problem stats
Resolution time -
100.00%
1/1
-
-
-
100.00%
Mean: 4d 6h 34m

git hash: master (2bdee1b8)