Operations report

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Initial response
Triage 55.56%
5/9
90.91%
10/11
63.64%
7/11
66.67%
4/6
84.62%
11/13
74.00%
Mean: 0h 09m
Premier incidents 0.00%
0/2
50.00%
1/2
66.67%
2/3
50.00%
1/2
60.00%
3/5
70.00%
Mean: 0h 14m
Business incidents 100.00%
3/3
100.00%
1/1
-
50.00%
1/2
100.00%
7/7
92.31%
Mean: 0h 19m
Economy incidents 100.00%
2/2
-
100.00%
1/1
-
-
100.00%
Mean: 0h 04m
Requests 40.00%
2/5
71.43%
10/14
20.00%
1/5
57.14%
4/7
66.67%
4/6
80.77%
Mean: 4d 7h 60m
15m update 50.00%
8/16
18.18%
2/11
25.00%
4/16
16.67%
2/12
35.29%
6/17
44.00%
Mean: 2h 49m
Client updates hitrate
RT updates 100.00%
9/9
100.00%
5/5
100.00%
12/12
100.00%
7/7
100.00%
12/12
100.00%
45/45
Incidents 100.00%
9/9
100.00%
8/8
100.00%
8/8
100.00%
5/5
100.00%
14/14
100.00%
37/37
Requests 76.32%
29/38
83.67%
41/49
82.22%
37/45
85.71%
42/49
85.11%
40/47
75.76%
50/66
Incident stats
Resolution time 100.00%
6/6
66.67%
4/6
100.00%
7/7
100.00%
4/4
100.00%
6/6
93.10%
Mean: 4h 16m
Request stats
Resolution time 100.00%
1/1
85.71%
6/7
50.00%
2/4
85.71%
6/7
100.00%
4/4
82.61%
Mean: 8d 7h 54m
Problem stats
Resolution time -
-
-
-
-
-
Mean: -

git hash: master (2bdee1b8)