Operations report

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Initial response
Triage 85.71%
6/7
100.00%
3/3
100.00%
2/2
100.00%
5/5
66.67%
6/9
84.62%
Mean: 0h 06m
Premier incidents 33.33%
1/3
0.00%
0/3
0.00%
0/1
0.00%
0/2
0.00%
0/2
16.67%
Mean: 0h 43m
Business incidents 0.00%
0/1
50.00%
1/2
100.00%
1/1
100.00%
2/2
100.00%
2/2
85.71%
Mean: 6h 03m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 11.11%
1/9
20.00%
2/10
0.00%
0/5
28.57%
2/7
60.00%
6/10
57.89%
Mean: 9d 0h 20m
15m update 0.00%
0/12
18.75%
3/16
11.11%
1/9
20.00%
2/10
10.00%
1/10
26.92%
Mean: 3h 50m
Client updates hitrate
RT updates 14.29%
2/14
81.82%
9/11
83.33%
5/6
100.00%
6/6
100.00%
4/4
63.41%
26/41
Incidents 75.00%
3/4
85.71%
6/7
100.00%
3/3
100.00%
5/5
100.00%
7/7
94.44%
17/18
Requests 51.72%
15/29
57.58%
19/33
76.67%
23/30
76.67%
23/30
77.14%
27/35
57.14%
24/42
Incident stats
Resolution time -
83.33%
5/6
100.00%
2/2
100.00%
3/3
100.00%
5/5
93.75%
Mean: 7h 17m
Request stats
Resolution time -
33.33%
1/3
66.67%
2/3
0.00%
0/1
-
42.86%
Mean: 11d 6h 11m
Problem stats
Resolution time -
-
-
0.00%
0/2
-
0.00%
Mean: 7d 0h 31m

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