Operations report

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Initial response
Triage 77.78%
7/9
100.00%
5/5
87.50%
7/8
100.00%
3/3
77.78%
7/9
85.29%
Mean: 0h 07m
Premier incidents -
-
0.00%
0/1
-
100.00%
1/1
50.00%
Mean: 0h 10m
Business incidents -
-
-
100.00%
2/2
-
100.00%
Mean: 0h 03m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 80.00%
4/5
66.67%
2/3
80.00%
4/5
66.67%
2/3
66.67%
2/3
93.33%
Mean: 6d 6h 51m
15m update 25.00%
1/4
0.00%
0/1
0.00%
0/3
42.86%
3/7
66.67%
4/6
53.33%
Mean: 1h 43m
Client updates hitrate
RT updates 90.00%
9/10
85.71%
6/7
87.50%
7/8
91.67%
11/12
88.89%
8/9
89.13%
41/46
Incidents 100.00%
4/4
100.00%
1/1
100.00%
2/2
100.00%
4/4
100.00%
2/2
100.00%
12/12
Requests 87.10%
27/31
96.43%
27/28
96.67%
29/30
100.00%
22/22
100.00%
22/22
90.70%
39/43
Incident stats
Resolution time 50.00%
2/4
100.00%
1/1
100.00%
1/1
100.00%
4/4
100.00%
1/1
81.82%
Mean: 3d 0h 16m
Request stats
Resolution time 50.00%
3/6
66.67%
2/3
90.00%
9/10
50.00%
1/2
100.00%
3/3
75.00%
Mean: 6d 3h 19m
Problem stats
Resolution time 100.00%
1/1
-
-
0.00%
0/1
-
50.00%
Mean: 14d 1h 50m

git hash: master (1badab1b)