Operations report

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Initial response
Triage 57.14%
4/7
75.00%
6/8
87.50%
7/8
57.14%
4/7
57.14%
4/7
68.57%
Mean: 0h 09m
Premier incidents 0.00%
0/1
100.00%
2/2
100.00%
2/2
100.00%
2/2
100.00%
2/2
88.89%
Mean: 0h 02m
Business incidents 100.00%
1/1
-
-
-
100.00%
1/1
100.00%
Mean: 0h 04m
Economy incidents 100.00%
1/1
-
-
-
-
100.00%
Mean: 0h 06m
Requests 66.67%
4/6
33.33%
1/3
71.43%
5/7
66.67%
4/6
75.00%
3/4
88.24%
Mean: 6d 8h 05m
15m update 33.33%
1/3
50.00%
2/4
50.00%
1/2
0.00%
0/3
0.00%
0/2
40.00%
Mean: 1h 21m
Client updates hitrate
RT updates 100.00%
9/9
100.00%
11/11
88.89%
8/9
100.00%
8/8
100.00%
3/3
97.50%
39/40
Incidents 90.91%
10/11
100.00%
9/9
100.00%
9/9
88.89%
8/9
100.00%
7/7
88.89%
24/27
Requests 93.18%
41/44
90.48%
38/42
85.71%
36/42
97.30%
36/37
90.00%
27/30
79.66%
47/59
Incident stats
Resolution time 66.67%
4/6
100.00%
4/4
66.67%
2/3
83.33%
5/6
100.00%
4/4
82.61%
Mean: 1d 1h 29m
Request stats
Resolution time 83.33%
5/6
100.00%
6/6
100.00%
9/9
50.00%
4/8
100.00%
3/3
84.38%
Mean: 4d 6h 16m
Problem stats
Resolution time -
-
-
0.00%
0/2
-
0.00%
Mean: 44d 9h 13m

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