Operations report

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Initial response
Triage 90.91%
10/11
87.50%
7/8
83.33%
5/6
100.00%
5/5
87.50%
7/8
88.89%
Mean: 0h 05m
Premier incidents 100.00%
1/1
100.00%
2/2
100.00%
1/1
100.00%
1/1
-
100.00%
Mean: 0h 02m
Business incidents 100.00%
3/3
100.00%
1/1
100.00%
1/1
100.00%
1/1
0.00%
0/1
85.71%
Mean: 0h 14m
Economy incidents -
-
-
100.00%
1/1
100.00%
1/1
100.00%
Mean: 1h 03m
Requests 76.92%
10/13
75.00%
6/8
50.00%
2/4
33.33%
1/3
66.67%
4/6
88.00%
Mean: 4d 6h 37m
15m update 33.33%
3/9
16.67%
1/6
40.00%
2/5
28.57%
2/7
0.00%
0/3
34.78%
Mean: 3h 14m
Client updates hitrate
RT updates 100.00%
14/14
100.00%
9/9
100.00%
8/8
90.91%
10/11
50.00%
1/2
95.45%
42/44
Incidents 80.00%
8/10
90.91%
10/11
100.00%
9/9
100.00%
8/8
100.00%
10/10
92.59%
25/27
Requests 94.12%
32/34
94.59%
35/37
89.19%
33/37
94.44%
34/36
91.43%
32/35
90.20%
46/51
Incident stats
Resolution time 75.00%
3/4
80.00%
4/5
80.00%
4/5
100.00%
3/3
100.00%
3/3
85.00%
Mean: 1d 6h 31m
Request stats
Resolution time 100.00%
5/5
100.00%
3/3
100.00%
3/3
40.00%
2/5
-
81.25%
Mean: 13d 2h 07m
Problem stats
Resolution time -
100.00%
1/1
-
-
0.00%
0/1
50.00%
Mean: 27d 7h 49m

git hash: master (83716623)