Operations report

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Initial response
Triage 75.00%
6/8
81.82%
9/11
60.00%
3/5
75.00%
3/4
75.00%
3/4
85.19%
Mean: 1d 4h 59m
Premier incidents 100.00%
2/2
100.00%
2/2
100.00%
3/3
100.00%
2/2
100.00%
1/1
100.00%
Mean: 0h 02m
Business incidents 100.00%
1/1
100.00%
3/3
-
-
100.00%
1/1
100.00%
Mean: 0h 06m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 66.67%
4/6
71.43%
5/7
71.43%
5/7
0.00%
0/2
33.33%
1/3
87.50%
Mean: 7d 2h 11m
15m update 50.00%
6/12
57.14%
4/7
50.00%
4/8
50.00%
1/2
40.00%
2/5
58.62%
Mean: 1h 57m
Client updates hitrate
RT updates 93.75%
15/16
100.00%
11/11
88.24%
15/17
100.00%
6/6
100.00%
7/7
94.74%
54/57
Incidents 100.00%
12/12
100.00%
11/11
100.00%
7/7
100.00%
8/8
100.00%
8/8
100.00%
28/28
Requests 90.62%
29/32
96.30%
26/27
96.43%
27/28
95.00%
19/20
90.91%
20/22
88.89%
40/45
Incident stats
Resolution time 85.71%
6/7
87.50%
7/8
100.00%
2/2
100.00%
3/3
100.00%
3/3
91.30%
Mean: 6h 17m
Request stats
Resolution time 60.00%
6/10
100.00%
5/5
100.00%
8/8
-
100.00%
1/1
83.33%
Mean: 5d 1h 29m
Problem stats
Resolution time -
-
-
-
-
-
Mean: -

git hash: master (83716623)