Operations report

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Initial response
Triage 40.00%
2/5
55.56%
5/9
87.50%
7/8
66.67%
8/12
50.00%
2/4
69.70%
Mean: 1d 0h 58m
Premier incidents -
100.00%
1/1
100.00%
1/1
-
50.00%
1/2
75.00%
Mean: 0h 10m
Business incidents 100.00%
1/1
-
100.00%
4/4
100.00%
2/2
100.00%
1/1
100.00%
Mean: 0h 10m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 50.00%
1/2
75.00%
3/4
60.00%
3/5
80.00%
8/10
0.00%
0/2
88.24%
Mean: 6d 7h 56m
15m update 40.00%
2/5
0.00%
0/1
33.33%
1/3
60.00%
3/5
33.33%
2/6
50.00%
Mean: 1h 42m
Client updates hitrate
RT updates 100.00%
16/16
90.00%
9/10
81.82%
9/11
80.00%
8/10
90.91%
10/11
89.66%
52/58
Incidents 80.00%
4/5
100.00%
7/7
100.00%
9/9
100.00%
9/9
100.00%
11/11
90.48%
19/21
Requests 90.48%
19/21
100.00%
26/26
96.43%
27/28
97.44%
38/39
94.12%
32/34
88.10%
37/42
Incident stats
Resolution time 100.00%
1/1
75.00%
3/4
100.00%
3/3
100.00%
2/2
66.67%
4/6
81.25%
Mean: 7h 12m
Request stats
Resolution time 100.00%
1/1
100.00%
2/2
-
100.00%
5/5
66.67%
4/6
85.71%
Mean: 3d 9h 60m
Problem stats
Resolution time 100.00%
1/1
0.00%
0/1
0.00%
0/1
-
-
33.33%
Mean: 10d 4h 09m

git hash: master (83716623)