Operations report

⇐ Prev   Next ⇒ Mon, 13 Jan Tue, 14 Jan Wed, 15 Jan Thu, 16 Jan Fri, 17 Jan Summary
Initial response
Triage 50.00%
2/4
71.43%
5/7
33.33%
1/3
50.00%
2/4
87.50%
7/8
76.19%
Mean: 1d 4h 47m
Premier incidents 50.00%
1/2
100.00%
1/1
100.00%
1/1
-
100.00%
2/2
83.33%
Mean: 0h 14m
Business incidents -
100.00%
2/2
-
100.00%
2/2
100.00%
1/1
100.00%
Mean: 0h 05m
Economy incidents -
-
-
-
100.00%
1/1
100.00%
Mean: 0h 02m
Requests 80.00%
4/5
50.00%
1/2
50.00%
1/2
50.00%
1/2
75.00%
3/4
90.00%
Mean: 10d 0h 08m
15m update 57.14%
4/7
0.00%
0/3
0.00%
0/2
44.44%
4/9
55.56%
5/9
61.90%
Mean: 2h 16m
Client updates hitrate
RT updates 93.33%
14/15
-
100.00%
1/1
94.74%
18/19
90.91%
10/11
93.48%
43/46
Incidents 75.00%
3/4
85.71%
6/7
75.00%
6/8
42.86%
3/7
100.00%
9/9
76.47%
13/17
Requests 100.00%
29/29
96.00%
24/25
100.00%
24/24
95.83%
23/24
95.83%
23/24
94.44%
34/36
Incident stats
Resolution time 100.00%
2/2
-
100.00%
3/3
33.33%
1/3
100.00%
6/6
85.71%
Mean: 8h 45m
Request stats
Resolution time 40.00%
2/5
100.00%
1/1
50.00%
1/2
100.00%
3/3
60.00%
3/5
62.50%
Mean: 10d 4h 31m
Problem stats
Resolution time 0.00%
0/1
0.00%
0/1
-
0.00%
0/1
-
0.00%
Mean: 18d 8h 57m

git hash: master (83716623)