Operations report

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Initial response
Triage 50.00%
3/6
57.14%
4/7
40.00%
2/5
66.67%
6/9
20.00%
1/5
57.14%
Mean: 9h 21m
Premier incidents -
-
-
50.00%
1/2
-
50.00%
Mean: 0h 07m
Business incidents 100.00%
2/2
100.00%
1/1
100.00%
1/1
100.00%
2/2
-
100.00%
Mean: 0h 06m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 66.67%
2/3
75.00%
3/4
50.00%
2/4
66.67%
4/6
33.33%
1/3
85.71%
Mean: 7d 8h 36m
15m update 50.00%
2/4
0.00%
0/2
0.00%
0/2
37.50%
3/8
50.00%
3/6
57.14%
Mean: 2h 23m
Client updates hitrate
RT updates 87.50%
7/8
83.33%
5/6
50.00%
1/2
91.67%
11/12
100.00%
14/14
90.48%
38/42
Incidents 100.00%
4/4
100.00%
2/2
100.00%
2/2
100.00%
7/7
100.00%
2/2
100.00%
14/14
Requests 90.91%
20/22
96.00%
24/25
96.15%
25/26
96.67%
29/30
100.00%
28/28
94.59%
35/37
Incident stats
Resolution time 100.00%
4/4
100.00%
2/2
100.00%
1/1
100.00%
5/5
100.00%
1/1
100.00%
Mean: 4h 33m
Request stats
Resolution time 100.00%
2/2
100.00%
3/3
-
100.00%
3/3
100.00%
6/6
100.00%
Mean: 1d 9h 56m
Problem stats
Resolution time 40.00%
2/5
-
-
-
100.00%
1/1
50.00%
Mean: 8d 0h 18m

git hash: master (83716623)