Operations report

⇐ Prev   Next ⇒ Mon, 30 Dec Tue, 31 Dec Wed, 01 Jan Thu, 02 Jan Fri, 03 Jan Summary
Initial response
Triage 66.67%
4/6
66.67%
2/3
0.00%
0/1
75.00%
3/4
33.33%
1/3
76.92%
Mean: 1d 5h 58m
Premier incidents -
100.00%
1/1
-
-
-
100.00%
Mean: 0h 02m
Business incidents 100.00%
2/2
-
-
-
-
100.00%
Mean: 0h 03m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 66.67%
2/3
50.00%
1/2
0.00%
0/1
66.67%
2/3
50.00%
1/2
85.71%
Mean: 16d 6h 32m
15m update 33.33%
2/6
25.00%
1/4
0.00%
0/2
16.67%
1/6
20.00%
1/5
33.33%
Mean: 2h 40m
Client updates hitrate
RT updates 93.33%
14/15
100.00%
7/7
-
100.00%
10/10
100.00%
4/4
97.22%
35/36
Incidents 83.33%
5/6
100.00%
2/2
100.00%
1/1
100.00%
3/3
100.00%
1/1
91.67%
11/12
Requests 100.00%
18/18
100.00%
19/19
94.44%
17/18
90.00%
18/20
94.74%
18/19
91.30%
21/23
Incident stats
Resolution time 83.33%
5/6
100.00%
2/2
-
100.00%
3/3
100.00%
1/1
91.67%
Mean: 9h 25m
Request stats
Resolution time 100.00%
1/1
100.00%
1/1
-
50.00%
1/2
100.00%
1/1
80.00%
Mean: 2d 7h 12m
Problem stats
Resolution time -
100.00%
1/1
-
0.00%
0/1
0.00%
0/1
33.33%
Mean: 14d 8h 53m

git hash: master (83716623)