Operations report

⇐ Prev   Next ⇒ Mon, 16 Dec Tue, 17 Dec Wed, 18 Dec Thu, 19 Dec Fri, 20 Dec Summary
Initial response
Triage 40.00%
4/10
25.00%
1/4
80.00%
4/5
75.00%
3/4
50.00%
2/4
63.64%
Mean: 30d 7h 59m
Premier incidents 100.00%
1/1
-
100.00%
1/1
100.00%
1/1
-
100.00%
Mean: 0h 01m
Business incidents 100.00%
1/1
100.00%
1/1
-
100.00%
1/1
-
100.00%
Mean: 0h 12m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 75.00%
3/4
0.00%
0/1
50.00%
1/2
66.67%
2/3
50.00%
1/2
87.50%
Mean: 12d 4h 57m
15m update 16.67%
1/6
0.00%
0/4
33.33%
2/6
0.00%
0/4
20.00%
1/5
28.57%
Mean: 5h 54m
Client updates hitrate
RT updates 100.00%
10/10
80.00%
4/5
100.00%
7/7
100.00%
5/5
100.00%
4/4
96.77%
30/31
Incidents 100.00%
5/5
80.00%
4/5
83.33%
5/6
100.00%
6/6
100.00%
4/4
93.33%
14/15
Requests 97.14%
34/35
100.00%
31/31
100.00%
29/29
100.00%
27/27
100.00%
24/24
97.50%
39/40
Incident stats
Resolution time 100.00%
2/2
66.67%
2/3
100.00%
3/3
100.00%
3/3
100.00%
3/3
92.86%
Mean: 9h 19m
Request stats
Resolution time 60.00%
3/5
100.00%
3/3
75.00%
3/4
75.00%
3/4
50.00%
2/4
70.00%
Mean: 6d 9h 16m
Problem stats
Resolution time -
0.00%
0/2
-
100.00%
1/1
-
33.33%
Mean: 9d 2h 59m

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