Operations report

⇐ Prev   Next ⇒ Mon, 09 Dec Tue, 10 Dec Wed, 11 Dec Thu, 12 Dec Fri, 13 Dec Summary
Initial response
Triage 66.67%
6/9
57.14%
4/7
50.00%
4/8
85.71%
6/7
76.92%
10/13
73.68%
Mean: 2h 52m
Premier incidents 0.00%
0/1
33.33%
1/3
-
100.00%
1/1
0.00%
0/1
33.33%
Mean: 0h 30m
Business incidents -
-
100.00%
1/1
-
-
100.00%
Mean: 0h 05m
Economy incidents -
-
100.00%
1/1
-
-
100.00%
Mean: -
Requests 75.00%
3/4
66.67%
4/6
33.33%
1/3
66.67%
2/3
90.00%
9/10
90.48%
Mean: 4d 7h 55m
15m update 0.00%
0/9
33.33%
3/9
14.29%
1/7
50.00%
3/6
50.00%
4/8
39.29%
Mean: 4h 05m
Client updates hitrate
RT updates 90.91%
10/11
93.75%
15/16
87.50%
7/8
100.00%
7/7
100.00%
12/12
94.44%
51/54
Incidents 100.00%
3/3
100.00%
6/6
100.00%
5/5
66.67%
4/6
100.00%
5/5
86.67%
13/15
Requests 97.06%
33/34
100.00%
40/40
96.77%
30/31
100.00%
30/30
97.30%
36/37
96.23%
51/53
Incident stats
Resolution time 100.00%
1/1
100.00%
4/4
100.00%
2/2
66.67%
2/3
100.00%
3/3
92.31%
Mean: 7h 29m
Request stats
Resolution time -
80.00%
8/10
66.67%
2/3
100.00%
3/3
100.00%
6/6
86.36%
Mean: 11d 5h 00m
Problem stats
Resolution time 50.00%
1/2
-
-
100.00%
2/2
-
75.00%
Mean: 4d 1h 34m

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