Operations report

⇐ Prev   Next ⇒ Mon, 02 Dec Tue, 03 Dec Wed, 04 Dec Thu, 05 Dec Fri, 06 Dec Summary
Initial response
Triage 60.00%
6/10
50.00%
1/2
75.00%
6/8
80.00%
8/10
85.71%
6/7
79.41%
Mean: 11d 0h 05m
Premier incidents -
-
-
-
-
-
Mean: -
Business incidents 100.00%
3/3
100.00%
1/1
100.00%
3/3
100.00%
2/2
100.00%
2/2
100.00%
Mean: 0h 05m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 80.00%
4/5
50.00%
1/2
66.67%
2/3
88.89%
8/9
85.71%
6/7
95.45%
Mean: 4d 7h 43m
15m update 62.50%
10/16
28.57%
2/7
57.14%
4/7
57.14%
8/14
55.56%
5/9
69.05%
Mean: 1h 47m
Client updates hitrate
RT updates 100.00%
12/12
87.50%
7/8
80.00%
8/10
100.00%
14/14
100.00%
10/10
94.44%
51/54
Incidents 100.00%
10/10
100.00%
4/4
100.00%
5/5
100.00%
7/7
100.00%
4/4
100.00%
22/22
Requests 100.00%
41/41
97.50%
39/40
100.00%
33/33
100.00%
39/39
100.00%
37/37
98.41%
62/63
Incident stats
Resolution time 100.00%
8/8
100.00%
3/3
100.00%
1/1
83.33%
5/6
100.00%
3/3
95.24%
Mean: 7h 26m
Request stats
Resolution time 100.00%
5/5
66.67%
6/9
50.00%
2/4
87.50%
7/8
75.00%
6/8
76.47%
Mean: 6d 6h 51m
Problem stats
Resolution time 66.67%
2/3
-
50.00%
1/2
-
50.00%
1/2
57.14%
Mean: 12d 4h 59m

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