Operations report

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Initial response
Triage 75.00%
3/4
60.00%
6/10
40.00%
2/5
75.00%
3/4
62.50%
5/8
70.37%
Mean: 1d 0h 22m
Premier incidents -
0.00%
0/1
-
-
100.00%
1/1
50.00%
Mean: 0h 07m
Business incidents -
100.00%
1/1
100.00%
2/2
100.00%
1/1
100.00%
1/1
100.00%
Mean: 0h 09m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 66.67%
2/3
88.89%
8/9
66.67%
2/3
50.00%
1/2
83.33%
5/6
94.74%
Mean: 5d 2h 44m
15m update 0.00%
0/2
0.00%
0/2
60.00%
9/15
0.00%
0/7
14.29%
1/7
43.48%
Mean: 2h 59m
Client updates hitrate
RT updates -
100.00%
1/1
90.91%
10/11
100.00%
9/9
100.00%
7/7
96.43%
27/28
Incidents 100.00%
1/1
100.00%
4/4
100.00%
4/4
100.00%
2/2
100.00%
4/4
100.00%
12/12
Requests 100.00%
33/33
97.44%
38/39
92.11%
35/38
100.00%
35/35
100.00%
38/38
94.12%
48/51
Incident stats
Resolution time -
100.00%
3/3
100.00%
4/4
100.00%
1/1
100.00%
2/2
100.00%
Mean: 4h 22m
Request stats
Resolution time 75.00%
3/4
100.00%
3/3
100.00%
4/4
100.00%
2/2
50.00%
1/2
86.67%
Mean: 6d 8h 31m
Problem stats
Resolution time -
-
0.00%
0/2
50.00%
1/2
100.00%
2/2
50.00%
Mean: 9d 3h 57m

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