Operations report

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Initial response
Triage 72.09%
31/43 		78.26%
18/23 		85.92%
61/71 		77.14%
27/35 		75.00%
21/28 		82.72%
Mean: 2d 7h 28m
Premier incidents 75.00%
3/4 		66.67%
2/3 		80.00%
4/5 		71.43%
5/7 		57.14%
4/7 		86.36%
Mean: 0h 13m
Business incidents 100.00%
9/9 		100.00%
5/5 		100.00%
12/12 		100.00%
6/6 		100.00%
5/5 		100.00%
Mean: 0h 06m
Economy incidents 100.00%
4/4 		100.00%
1/1 		100.00%
1/1 		-
 100.00%
6/6 		100.00%
Mean: 0h 15m
Requests 100.00%
10/10 		100.00%
5/5 		66.67%
6/9 		90.91%
10/11 		100.00%
6/6 		90.24%
Mean: 1h 43m
15m update 32.56%
14/43 		26.32%
5/19 		48.48%
16/33 		50.00%
13/26 		40.00%
12/30 		44.12%
Mean: 2h 20m
Client updates hitrate
RT updates 86.76%
59/68 		84.38%
27/32 		90.57%
48/53 		91.38%
53/58 		92.73%
51/55 		89.51%
239/267
Incidents 84.38%
27/32 		94.12%
16/17 		100.00%
30/30 		96.30%
26/27 		87.50%
28/32 		90.52%
105/116
Requests 70.83%
34/48 		73.17%
30/41 		62.79%
27/43 		84.62%
44/52 		87.18%
34/39 		74.23%
72/97
Incident stats
Resolution time 68.97%
20/29 		91.67%
11/12 		100.00%
23/23 		80.00%
16/20 		96.43%
27/28 		86.61%
Mean: 1d 1h 28m
Request stats
Resolution time 57.14%
8/14 		64.29%
9/14 		44.44%
4/9 		75.00%
15/20 		72.22%
13/18 		65.33%
Mean: 11d 1h 06m
Problem stats
Resolution time 66.67%
2/3 		60.00%
3/5 		28.57%
2/7 		100.00%
1/1 		0.00%
0/2 		44.44%
Mean: 10d 8h 34m

git hash: master (6c029d07)