Operations report

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Initial response
Triage 82.76%
24/29 		82.93%
34/41 		78.38%
29/37 		78.95%
30/38 		60.00%
18/30 		80.72%
Mean: 4d 9h 47m
Premier incidents 85.71%
6/7 		33.33%
2/6 		50.00%
4/8 		92.31%
12/13 		75.00%
3/4 		80.56%
Mean: 0h 11m
Business incidents 100.00%
7/7 		86.67%
13/15 		52.63%
10/19 		100.00%
4/4 		100.00%
4/4 		77.55%
Mean: 0h 28m
Economy incidents 100.00%
2/2 		100.00%
3/3 		100.00%
4/4 		100.00%
1/1 		100.00%
5/5 		100.00%
Mean: 0h 32m
Requests 100.00%
7/7 		93.75%
15/16 		96.30%
26/27 		100.00%
13/13 		100.00%
9/9 		98.57%
Mean: 0h 57m
15m update 40.00%
10/25 		52.50%
21/40 		37.14%
13/35 		64.58%
31/48 		33.33%
9/27 		53.46%
Mean: 2h 48m
Client updates hitrate
RT updates 89.47%
34/38 		89.23%
58/65 		89.58%
43/48 		93.88%
46/49 		87.50%
35/40 		90.08%
218/242
Incidents 92.00%
23/25 		90.62%
29/32 		97.67%
42/43 		48.78%
20/41 		88.89%
24/27 		81.34%
109/134
Requests 74.29%
26/35 		84.78%
39/46 		87.93%
51/58 		79.31%
46/58 		62.50%
30/48 		70.80%
80/113
Incident stats
Resolution time 90.48%
19/21 		89.29%
25/28 		84.62%
22/26 		67.74%
21/31 		72.22%
13/18 		80.65%
Mean: 1d 2h 51m
Request stats
Resolution time 75.00%
6/8 		83.33%
15/18 		89.47%
17/19 		90.00%
18/20 		83.33%
10/12 		85.71%
Mean: 5d 8h 10m
Problem stats
Resolution time 100.00%
3/3 		50.00%
1/2 		0.00%
0/1 		-
 -
 66.67%
Mean: 4d 9h 02m

git hash: master (6c029d07)