Operations report

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Initial response
Triage 60.00%
18/30 		72.09%
31/43 		78.26%
18/23 		85.92%
61/71 		77.14%
27/35 		80.31%
Mean: 2d 9h 21m
Premier incidents 75.00%
3/4 		75.00%
3/4 		66.67%
2/3 		80.00%
4/5 		71.43%
5/7 		89.47%
Mean: 0h 15m
Business incidents 100.00%
4/4 		100.00%
9/9 		100.00%
5/5 		100.00%
12/12 		100.00%
6/6 		100.00%
Mean: 0h 06m
Economy incidents 100.00%
5/5 		100.00%
4/4 		100.00%
1/1 		100.00%
1/1 		-
 100.00%
Mean: 0h 14m
Requests 100.00%
9/9 		100.00%
10/10 		100.00%
5/5 		66.67%
6/9 		90.91%
10/11 		90.91%
Mean: 1h 40m
15m update 33.33%
9/27 		32.56%
14/43 		26.32%
5/19 		48.48%
16/33 		50.00%
13/26 		43.85%
Mean: 2h 42m
Client updates hitrate
RT updates 87.50%
35/40 		86.76%
59/68 		84.38%
27/32 		90.57%
48/53 		91.38%
53/58 		88.49%
223/252
Incidents 88.89%
24/27 		84.38%
27/32 		94.12%
16/17 		100.00%
30/30 		96.30%
26/27 		91.74%
100/109
Requests 62.50%
30/48 		70.83%
34/48 		73.17%
30/41 		62.79%
27/43 		84.62%
44/52 		73.27%
74/101
Incident stats
Resolution time 72.22%
13/18 		68.97%
20/29 		91.67%
11/12 		100.00%
23/23 		80.00%
16/20 		81.37%
Mean: 1d 4h 50m
Request stats
Resolution time 83.33%
10/12 		57.14%
8/14 		64.29%
9/14 		44.44%
4/9 		75.00%
15/20 		66.67%
Mean: 10d 9h 04m
Problem stats
Resolution time -
 66.67%
2/3 		60.00%
3/5 		28.57%
2/7 		100.00%
1/1 		50.00%
Mean: 10d 7h 43m

git hash: master (f521b466)