Operations report

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Initial response
Triage 75.00%
24/32 		82.76%
24/29 		82.93%
34/41 		78.38%
29/37 		78.95%
30/38 		83.43%
Mean: 4d 4h 02m
Premier incidents 60.00%
3/5 		85.71%
6/7 		33.33%
2/6 		50.00%
4/8 		92.31%
12/13 		78.95%
Mean: 0h 11m
Business incidents 100.00%
4/4 		100.00%
7/7 		86.67%
13/15 		52.63%
10/19 		100.00%
4/4 		77.55%
Mean: 0h 27m
Economy incidents 100.00%
1/1 		100.00%
2/2 		100.00%
3/3 		100.00%
4/4 		100.00%
1/1 		100.00%
Mean: 0h 32m
Requests 100.00%
8/8 		100.00%
7/7 		93.75%
15/16 		96.30%
26/27 		100.00%
13/13 		98.57%
Mean: 0h 56m
15m update 36.36%
8/22 		40.00%
10/25 		52.50%
21/40 		37.14%
13/35 		64.58%
31/48 		53.85%
Mean: 2h 53m
Client updates hitrate
RT updates 65.85%
27/41 		89.47%
34/38 		89.23%
58/65 		89.58%
43/48 		93.88%
46/49 		86.36%
209/242
Incidents 76.47%
13/17 		92.00%
23/25 		90.62%
29/32 		97.67%
42/43 		48.78%
20/41 		77.27%
102/132
Requests 67.44%
29/43 		74.29%
26/35 		84.78%
39/46 		87.93%
51/58 		79.31%
46/58 		74.17%
89/120
Incident stats
Resolution time 93.33%
14/15 		90.48%
19/21 		89.29%
25/28 		84.62%
22/26 		67.74%
21/31 		83.47%
Mean: 1d 0h 36m
Request stats
Resolution time 70.59%
12/17 		75.00%
6/8 		83.33%
15/18 		89.47%
17/19 		90.00%
18/20 		82.93%
Mean: 6d 1h 33m
Problem stats
Resolution time 50.00%
2/4 		100.00%
3/3 		50.00%
1/2 		0.00%
0/1 		-
 60.00%
Mean: 5d 1h 53m

git hash: master (6c029d07)