Operations report

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Initial response
Triage 78.95%
30/38 		60.00%
18/30 		72.09%
31/43 		78.26%
18/23 		85.92%
61/71 		80.41%
Mean: 3d 9h 02m
Premier incidents 92.31%
12/13 		75.00%
3/4 		75.00%
3/4 		66.67%
2/3 		80.00%
4/5 		96.00%
Mean: 0h 03m
Business incidents 100.00%
4/4 		100.00%
4/4 		100.00%
9/9 		100.00%
5/5 		100.00%
12/12 		100.00%
Mean: 0h 05m
Economy incidents 100.00%
1/1 		100.00%
5/5 		100.00%
4/4 		100.00%
1/1 		100.00%
1/1 		100.00%
Mean: 0h 13m
Requests 100.00%
13/13 		100.00%
9/9 		100.00%
10/10 		100.00%
5/5 		66.67%
6/9 		93.33%
Mean: 1h 27m
15m update 64.58%
31/48 		33.33%
9/27 		32.56%
14/43 		26.32%
5/19 		48.48%
16/33 		50.68%
Mean: 2h 32m
Client updates hitrate
RT updates 93.88%
46/49 		87.50%
35/40 		86.76%
59/68 		84.38%
27/32 		90.57%
48/53 		88.93%
217/244
Incidents 48.78%
20/41 		88.89%
24/27 		84.38%
27/32 		94.12%
16/17 		100.00%
30/30 		80.83%
97/120
Requests 79.31%
46/58 		62.50%
30/48 		70.83%
34/48 		73.17%
30/41 		62.79%
27/43 		67.96%
70/103
Incident stats
Resolution time 67.74%
21/31 		72.22%
13/18 		68.97%
20/29 		91.67%
11/12 		100.00%
23/23 		77.88%
Mean: 1d 6h 12m
Request stats
Resolution time 90.00%
18/20 		83.33%
10/12 		57.14%
8/14 		64.29%
9/14 		44.44%
4/9 		71.01%
Mean: 9d 5h 05m
Problem stats
Resolution time -
 -
 66.67%
2/3 		60.00%
3/5 		28.57%
2/7 		46.67%
Mean: 11d 4h 01m

git hash: master (45d950f7)