Operations report

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Initial response
Triage 75.00%
21/28
75.00%
24/32
53.85%
7/13
0.00%
0/2
-
75.00%
Mean: 4d 3h 19m
Premier incidents 57.14%
4/7
81.82%
9/11
66.67%
2/3
0.00%
0/1
0.00%
0/1
81.82%
Mean: 0h 14m
Business incidents 100.00%
5/5
88.89%
8/9
100.00%
3/3
-
-
94.12%
Mean: 0h 12m
Economy incidents 100.00%
6/6
100.00%
2/2
-
-
-
100.00%
Mean: 0h 21m
Requests 100.00%
6/6
100.00%
11/11
80.00%
4/5
0.00%
0/2
0.00%
0/2
90.91%
Mean: 0h 18m
15m update 40.00%
12/30
54.29%
19/35
50.00%
4/8
0.00%
0/1
-
49.30%
Mean: 1h 23m
Client updates hitrate
RT updates 92.73%
51/55
89.58%
86/96
80.95%
17/21
-
-
89.53%
154/172
Incidents 87.50%
28/32
89.19%
33/37
66.67%
8/12
20.00%
1/5
-
87.67%
64/73
Requests 87.18%
34/39
88.89%
32/36
76.92%
20/26
77.78%
21/27
-
80.95%
51/63
Incident stats
Resolution time 96.43%
27/28
87.88%
29/33
100.00%
7/7
-
-
92.65%
Mean: 1d 4h 23m
Request stats
Resolution time 72.22%
13/18
75.00%
12/16
50.00%
1/2
-
-
72.22%
Mean: 7d 0h 49m
Problem stats
Resolution time 0.00%
0/2
0.00%
0/1
-
-
-
0.00%
Mean: 19d 5h 31m

git hash: master (45d950f7)