Operations report

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Initial response
Triage 81.25%
13/16 		75.00%
24/32 		82.76%
24/29 		82.93%
34/41 		78.38%
29/37 		84.14%
Mean: 3d 1h 59m
Premier incidents 50.00%
1/2 		60.00%
3/5 		85.71%
6/7 		33.33%
2/6 		50.00%
4/8 		69.23%
Mean: 0h 14m
Business incidents 100.00%
8/8 		100.00%
4/4 		100.00%
7/7 		86.67%
13/15 		52.63%
10/19 		79.25%
Mean: 0h 26m
Economy incidents -
 100.00%
1/1 		100.00%
2/2 		100.00%
3/3 		100.00%
4/4 		100.00%
Mean: 0h 35m
Requests 100.00%
4/4 		100.00%
8/8 		100.00%
7/7 		93.75%
15/16 		96.30%
26/27 		98.36%
Mean: 1h 04m
15m update 35.29%
6/17 		36.36%
8/22 		40.00%
10/25 		52.50%
21/40 		37.14%
13/35 		46.03%
Mean: 2h 43m
Client updates hitrate
RT updates 81.58%
31/38 		65.85%
27/41 		89.47%
34/38 		89.23%
58/65 		89.58%
43/48 		83.91%
193/230
Incidents 93.33%
14/15 		76.47%
13/17 		92.00%
23/25 		90.62%
29/32 		97.67%
42/43 		91.60%
109/119
Requests 78.57%
33/42 		67.44%
29/43 		74.29%
26/35 		84.78%
39/46 		87.93%
51/58 		75.22%
85/113
Incident stats
Resolution time 90.91%
10/11 		93.33%
14/15 		90.48%
19/21 		89.29%
25/28 		84.62%
22/26 		89.11%
Mean: 8h 23m
Request stats
Resolution time 58.33%
7/12 		70.59%
12/17 		75.00%
6/8 		83.33%
15/18 		89.47%
17/19 		77.03%
Mean: 7d 0h 22m
Problem stats
Resolution time 100.00%
1/1 		50.00%
2/4 		100.00%
3/3 		50.00%
1/2 		0.00%
0/1 		63.64%
Mean: 4d 7h 52m

git hash: master (45d950f7)