Operations report

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Initial response
Triage 82.93%
34/41 		78.38%
29/37 		78.95%
30/38 		60.00%
18/30 		72.09%
31/43 		78.33%
Mean: 4d 9h 55m
Premier incidents 33.33%
2/6 		50.00%
4/8 		92.31%
12/13 		75.00%
3/4 		75.00%
3/4 		78.79%
Mean: 0h 12m
Business incidents 86.67%
13/15 		52.63%
10/19 		100.00%
4/4 		100.00%
4/4 		100.00%
9/9 		78.43%
Mean: 0h 27m
Economy incidents 100.00%
3/3 		100.00%
4/4 		100.00%
1/1 		100.00%
5/5 		100.00%
4/4 		100.00%
Mean: 0h 29m
Requests 93.75%
15/16 		96.30%
26/27 		100.00%
13/13 		100.00%
9/9 		100.00%
10/10 		98.63%
Mean: 0h 58m
15m update 52.50%
21/40 		37.14%
13/35 		64.58%
31/48 		33.33%
9/27 		32.56%
14/43 		51.45%
Mean: 2h 11m
Client updates hitrate
RT updates 89.23%
58/65 		89.58%
43/48 		93.88%
46/49 		87.50%
35/40 		86.76%
59/68 		89.34%
243/272
Incidents 90.62%
29/32 		97.67%
42/43 		48.78%
20/41 		88.89%
24/27 		84.38%
27/32 		80.74%
109/135
Requests 84.78%
39/46 		87.93%
51/58 		79.31%
46/58 		62.50%
30/48 		70.83%
34/48 		74.36%
87/117
Incident stats
Resolution time 89.29%
25/28 		84.62%
22/26 		67.74%
21/31 		72.22%
13/18 		68.97%
20/29 		76.52%
Mean: 1d 6h 40m
Request stats
Resolution time 83.33%
15/18 		89.47%
17/19 		90.00%
18/20 		83.33%
10/12 		57.14%
8/14 		81.93%
Mean: 5d 9h 33m
Problem stats
Resolution time 50.00%
1/2 		0.00%
0/1 		-
 -
 66.67%
2/3 		50.00%
Mean: 6d 3h 18m

git hash: master (6c029d07)