Operations report

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Initial response
Triage 84.00%
21/25
74.07%
20/27
-
-
-
82.35%
Mean: 2d 7h 32m
Premier incidents 50.00%
1/2
66.67%
2/3
0.00%
0/1
0.00%
0/1
0.00%
0/1
80.00%
Mean: 0h 02m
Business incidents 100.00%
14/14
100.00%
10/10
-
-
-
100.00%
Mean: 0h 06m
Economy incidents 100.00%
1/1
-
-
-
-
100.00%
Mean: 0h 05m
Requests 100.00%
23/23
92.31%
12/13
0.00%
0/1
0.00%
0/1
0.00%
0/1
97.22%
Mean: 0h 06m
15m update 30.56%
11/36
42.42%
14/33
-
-
-
38.24%
Mean: 2h 41m
Client updates hitrate
RT updates 81.36%
48/59
83.02%
44/53
-
-
-
82.30%
93/113
Incidents 88.89%
24/27
90.00%
18/20
-
-
-
88.89%
40/45
Requests 83.33%
50/60
84.48%
49/58
-
-
-
77.63%
59/76
Incident stats
Resolution time 88.00%
22/25
75.00%
15/20
-
-
-
82.22%
Mean: 8h 32m
Request stats
Resolution time 44.44%
8/18
84.21%
16/19
-
-
-
64.86%
Mean: 17d 6h 28m
Problem stats
Resolution time 50.00%
1/2
50.00%
1/2
-
-
-
50.00%
Mean: 6d 0h 55m

git hash: master (4425ed35)