Operations report

⇐ Prev   Next ⇒ w/c 16 Mar w/c 23 Mar w/c 30 Mar w/c 06 Apr w/c 13 Apr Summary
Initial response
Triage 84.00%
21/25
71.43%
20/28
81.25%
13/16
75.00%
24/32
82.76%
24/29
83.47%
Mean: 3d 4h 42m
Premier incidents 50.00%
1/2
66.67%
2/3
50.00%
1/2
60.00%
3/5
85.71%
6/7
88.24%
Mean: 0h 03m
Business incidents 100.00%
14/14
100.00%
10/10
100.00%
8/8
100.00%
4/4
100.00%
7/7
100.00%
Mean: 0h 06m
Economy incidents 100.00%
1/1
-
-
100.00%
1/1
100.00%
2/2
100.00%
Mean: 0h 04m
Requests 100.00%
22/22
93.33%
14/15
100.00%
4/4
100.00%
8/8
100.00%
7/7
98.21%
Mean: 0h 28m
15m update 30.56%
11/36
41.67%
15/36
35.29%
6/17
36.36%
8/22
40.00%
10/25
40.80%
Mean: 2h 59m
Client updates hitrate
RT updates 81.36%
48/59
84.13%
53/63
81.58%
31/38
65.85%
27/41
89.47%
34/38
80.91%
195/241
Incidents 88.89%
24/27
90.00%
18/20
93.33%
14/15
76.47%
13/17
92.00%
23/25
87.50%
84/96
Requests 83.64%
46/55
85.45%
47/55
78.57%
33/42
67.44%
29/43
74.29%
26/35
64.71%
66/102
Incident stats
Resolution time 88.00%
22/25
75.00%
15/20
90.91%
10/11
93.33%
14/15
90.48%
19/21
86.96%
Mean: 7h 32m
Request stats
Resolution time 44.44%
8/18
85.00%
17/20
58.33%
7/12
70.59%
12/17
75.00%
6/8
66.67%
Mean: 12d 6h 23m
Problem stats
Resolution time 50.00%
1/2
50.00%
1/2
100.00%
1/1
50.00%
2/4
100.00%
3/3
66.67%
Mean: 4d 2h 16m

git hash: master (6c029d07)