Operations report

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Initial response
Triage 85.92%
61/71
77.14%
27/35
75.00%
21/28
75.00%
24/32
53.85%
7/13
81.76%
Mean: 2d 2h 60m
Premier incidents 80.00%
4/5
71.43%
5/7
57.14%
4/7
81.82%
9/11
66.67%
2/3
87.50%
Mean: 0h 10m
Business incidents 100.00%
12/12
100.00%
6/6
100.00%
5/5
88.89%
8/9
100.00%
3/3
97.14%
Mean: 0h 09m
Economy incidents 100.00%
1/1
-
100.00%
6/6
100.00%
2/2
-
100.00%
Mean: 0h 19m
Requests 66.67%
6/9
90.91%
10/11
100.00%
6/6
100.00%
11/11
80.00%
4/5
87.80%
Mean: 1h 37m
15m update 48.48%
16/33
50.00%
13/26
40.00%
12/30
54.29%
19/35
50.00%
4/8
51.20%
Mean: 1h 43m
Client updates hitrate
RT updates 90.57%
48/53
91.38%
53/58
92.73%
51/55
89.58%
86/96
80.95%
17/21
90.11%
255/283
Incidents 100.00%
30/30
96.30%
26/27
87.50%
28/32
89.19%
33/37
66.67%
8/12
91.38%
106/116
Requests 62.79%
27/43
84.62%
44/52
87.18%
34/39
88.89%
32/36
76.92%
20/26
75.56%
68/90
Incident stats
Resolution time 100.00%
23/23
80.00%
16/20
96.43%
27/28
87.88%
29/33
100.00%
7/7
91.89%
Mean: 1d 1h 18m
Request stats
Resolution time 44.44%
4/9
75.00%
15/20
72.22%
13/18
75.00%
12/16
50.00%
1/2
69.23%
Mean: 10d 4h 17m
Problem stats
Resolution time 28.57%
2/7
100.00%
1/1
0.00%
0/2
0.00%
0/1
-
27.27%
Mean: 16d 6h 36m

git hash: master (6c029d07)