Operations report

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Initial response
Triage 78.26%
18/23
85.92%
61/71
77.14%
27/35
75.00%
21/28
75.00%
24/32
83.43%
Mean: 2d 4h 24m
Premier incidents 66.67%
2/3
80.00%
4/5
71.43%
5/7
57.14%
4/7
81.82%
9/11
87.50%
Mean: 0h 10m
Business incidents 100.00%
5/5
100.00%
12/12
100.00%
6/6
100.00%
5/5
88.89%
8/9
97.30%
Mean: 0h 09m
Economy incidents 100.00%
1/1
100.00%
1/1
-
100.00%
6/6
100.00%
2/2
100.00%
Mean: 0h 17m
Requests 100.00%
5/5
66.67%
6/9
90.91%
10/11
100.00%
6/6
100.00%
11/11
90.48%
Mean: 1h 30m
15m update 26.32%
5/19
48.48%
16/33
50.00%
13/26
40.00%
12/30
54.29%
19/35
48.87%
Mean: 2h 07m
Client updates hitrate
RT updates 84.38%
27/32
90.57%
48/53
91.38%
53/58
92.73%
51/55
89.58%
86/96
90.17%
266/295
Incidents 94.12%
16/17
100.00%
30/30
96.30%
26/27
87.50%
28/32
89.19%
33/37
93.33%
112/120
Requests 73.17%
30/41
62.79%
27/43
84.62%
44/52
87.18%
34/39
88.89%
32/36
78.57%
77/98
Incident stats
Resolution time 91.67%
11/12
100.00%
23/23
80.00%
16/20
96.43%
27/28
87.88%
29/33
91.38%
Mean: 1d 1h 29m
Request stats
Resolution time 64.29%
9/14
44.44%
4/9
75.00%
15/20
72.22%
13/18
75.00%
12/16
68.83%
Mean: 10d 6h 59m
Problem stats
Resolution time 60.00%
3/5
28.57%
2/7
100.00%
1/1
0.00%
0/2
0.00%
0/1
37.50%
Mean: 13d 7h 04m

git hash: master (6c029d07)