Operations report

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Initial response
Triage 76.92%
20/26
84.00%
21/25
70.00%
7/10
-
-
84.48%
Mean: 2d 2h 36m
Premier incidents 60.00%
3/5
50.00%
1/2
50.00%
1/2
0.00%
0/1
0.00%
0/1
75.00%
Mean: 0h 04m
Business incidents 92.86%
13/14
100.00%
14/14
80.00%
4/5
-
-
93.94%
Mean: 0h 15m
Economy incidents -
100.00%
1/1
-
-
-
100.00%
Mean: 0h 05m
Requests 87.50%
7/8
100.00%
23/23
100.00%
1/1
-
-
96.88%
Mean: 1h 52m
15m update 34.62%
9/26
30.56%
11/36
0.00%
0/6
-
-
34.43%
Mean: 2h 18m
Client updates hitrate
RT updates 89.36%
42/47
81.36%
48/59
100.00%
4/4
-
-
85.59%
95/111
Incidents 92.59%
25/27
88.89%
24/27
100.00%
10/10
-
-
91.23%
52/57
Requests 65.85%
27/41
82.76%
48/58
85.37%
35/41
-
-
74.29%
52/70
Incident stats
Resolution time 90.91%
20/22
88.00%
22/25
100.00%
3/3
-
-
90.00%
Mean: 6h 40m
Request stats
Resolution time 63.64%
7/11
44.44%
8/18
100.00%
2/2
-
-
54.84%
Mean: 19d 7h 46m
Problem stats
Resolution time 50.00%
1/2
50.00%
1/2
100.00%
1/1
-
-
60.00%
Mean: 18d 5h 54m

git hash: master (b637c68b)