Operations report

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Initial response
Triage 76.92%
20/26 		84.00%
21/25 		71.43%
20/28 		81.25%
13/16 		75.00%
24/32 		82.20%
Mean: 3d 5h 34m
Premier incidents 60.00%
3/5 		50.00%
1/2 		66.67%
2/3 		50.00%
1/2 		60.00%
3/5 		78.57%
Mean: 0h 05m
Business incidents 92.86%
13/14 		100.00%
14/14 		100.00%
10/10 		100.00%
8/8 		100.00%
4/4 		98.04%
Mean: 0h 10m
Economy incidents -
 100.00%
1/1 		-
 -
 100.00%
1/1 		100.00%
Mean: 0h 03m
Requests 87.50%
7/8 		100.00%
22/22 		93.33%
14/15 		100.00%
4/4 		100.00%
8/8 		96.49%
Mean: 1h 27m
15m update 33.33%
9/27 		30.56%
11/36 		41.67%
15/36 		35.29%
6/17 		36.36%
8/22 		40.32%
Mean: 2h 42m
Client updates hitrate
RT updates 89.36%
42/47 		81.36%
48/59 		84.13%
53/63 		81.58%
31/38 		65.85%
27/41 		81.20%
203/250
Incidents 92.59%
25/27 		88.89%
24/27 		90.00%
18/20 		93.33%
14/15 		76.47%
13/17 		87.37%
83/95
Requests 66.67%
26/39 		83.64%
46/55 		85.45%
47/55 		78.57%
33/42 		67.44%
29/43 		64.42%
67/104
Incident stats
Resolution time 90.91%
20/22 		88.00%
22/25 		75.00%
15/20 		90.91%
10/11 		93.33%
14/15 		87.10%
Mean: 7h 43m
Request stats
Resolution time 63.64%
7/11 		44.44%
8/18 		85.00%
17/20 		58.33%
7/12 		70.59%
12/17 		65.38%
Mean: 12d 3h 54m
Problem stats
Resolution time 50.00%
1/2 		50.00%
1/2 		50.00%
1/2 		100.00%
1/1 		50.00%
2/4 		54.55%
Mean: 11d 8h 12m

git hash: master (6c029d07)