Operations report

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Initial response
Triage 85.71%
18/21 		76.92%
20/26 		84.00%
21/25 		71.43%
20/28 		81.25%
13/16 		85.32%
Mean: 3d 8h 29m
Premier incidents 83.33%
5/6 		60.00%
3/5 		50.00%
1/2 		66.67%
2/3 		50.00%
1/2 		86.67%
Mean: 0h 04m
Business incidents 100.00%
4/4 		92.86%
13/14 		100.00%
14/14 		100.00%
10/10 		100.00%
8/8 		98.04%
Mean: 0h 10m
Economy incidents -
 -
 100.00%
1/1 		-
 -
 100.00%
Mean: 0h 05m
Requests 61.54%
8/13 		87.50%
7/8 		100.00%
22/22 		93.33%
14/15 		100.00%
4/4 		90.16%
Mean: 1d 4h 12m
15m update 27.59%
8/29 		33.33%
9/27 		30.56%
11/36 		41.67%
15/36 		35.29%
6/17 		38.64%
Mean: 2h 43m
Client updates hitrate
RT updates 97.87%
46/47 		89.36%
42/47 		81.36%
48/59 		84.13%
53/63 		81.58%
31/38 		86.77%
223/257
Incidents 75.00%
12/16 		92.59%
25/27 		88.89%
24/27 		90.00%
18/20 		93.33%
14/15 		87.50%
84/96
Requests 69.39%
34/49 		66.67%
26/39 		83.64%
46/55 		85.45%
47/55 		78.57%
33/42 		71.68%
81/113
Incident stats
Resolution time 78.57%
11/14 		90.91%
20/22 		88.00%
22/25 		75.00%
15/20 		90.91%
10/11 		84.78%
Mean: 8h 37m
Request stats
Resolution time 68.18%
15/22 		63.64%
7/11 		44.44%
8/18 		85.00%
17/20 		58.33%
7/12 		65.06%
Mean: 14d 9h 08m
Problem stats
Resolution time 20.00%
1/5 		50.00%
1/2 		50.00%
1/2 		50.00%
1/2 		100.00%
1/1 		41.67%
Mean: 13d 0h 07m

git hash: master (6c029d07)