Operations report

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Initial response
Triage 85.71%
18/21
76.92%
20/26
84.00%
21/25
62.50%
5/8
-
86.84%
Mean: 1d 7h 11m
Premier incidents 83.33%
5/6
60.00%
3/5
50.00%
1/2
50.00%
1/2
0.00%
0/1
84.62%
Mean: 0h 04m
Business incidents 100.00%
4/4
92.86%
13/14
100.00%
14/14
80.00%
4/5
-
94.59%
Mean: 0h 13m
Economy incidents -
-
100.00%
1/1
-
-
100.00%
Mean: 0h 05m
Requests 61.54%
8/13
87.50%
7/8
100.00%
23/23
-
-
88.37%
Mean: 1d 9h 13m
15m update 30.00%
9/30
34.62%
9/26
30.56%
11/36
0.00%
0/5
-
35.23%
Mean: 2h 49m
Client updates hitrate
RT updates 97.87%
46/47
89.36%
42/47
81.36%
48/59
100.00%
2/2
-
89.17%
140/157
Incidents 75.00%
12/16
92.59%
25/27
88.89%
24/27
100.00%
9/9
-
87.32%
62/71
Requests 68.00%
34/50
65.85%
27/41
82.76%
48/58
85.00%
34/40
-
73.63%
67/91
Incident stats
Resolution time 78.57%
11/14
90.91%
20/22
84.62%
22/26
100.00%
2/2
-
85.94%
Mean: 8h 06m
Request stats
Resolution time 68.18%
15/22
63.64%
7/11
44.44%
8/18
100.00%
2/2
-
60.38%
Mean: 18d 6h 01m
Problem stats
Resolution time 20.00%
1/5
50.00%
1/2
50.00%
1/2
100.00%
1/1
-
40.00%
Mean: 14d 1h 32m

git hash: master (b637c68b)