Operations report

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Initial response
Triage 81.48%
22/27
85.71%
18/21
76.92%
20/26
84.00%
21/25
71.43%
20/28
84.43%
Mean: 1d 1h 40m
Premier incidents 80.00%
4/5
83.33%
5/6
60.00%
3/5
50.00%
1/2
66.67%
2/3
88.89%
Mean: 0h 04m
Business incidents 100.00%
9/9
100.00%
4/4
92.86%
13/14
100.00%
14/14
100.00%
10/10
98.04%
Mean: 0h 10m
Economy incidents -
-
-
100.00%
1/1
-
100.00%
Mean: 0h 05m
Requests 50.00%
5/10
61.54%
8/13
87.50%
7/8
100.00%
23/23
92.86%
13/14
86.15%
Mean: 1d 3h 39m
15m update 44.83%
13/29
30.00%
9/30
34.62%
9/26
30.56%
11/36
42.42%
14/33
41.43%
Mean: 2h 32m
Client updates hitrate
RT updates 82.35%
28/34
97.87%
46/47
89.36%
42/47
81.36%
48/59
81.67%
49/60
86.35%
215/249
Incidents 94.74%
18/19
75.00%
12/16
92.59%
25/27
88.89%
24/27
90.00%
18/20
88.89%
88/99
Requests 68.89%
31/45
69.23%
36/52
67.44%
29/43
83.33%
50/60
84.75%
50/59
69.49%
82/118
Incident stats
Resolution time 94.44%
17/18
78.57%
11/14
90.91%
20/22
88.00%
22/25
75.00%
15/20
85.86%
Mean: 8h 22m
Request stats
Resolution time 87.50%
7/8
68.18%
15/22
63.64%
7/11
44.44%
8/18
84.21%
16/19
67.95%
Mean: 14d 7h 05m
Problem stats
Resolution time 100.00%
1/1
20.00%
1/5
50.00%
1/2
50.00%
1/2
50.00%
1/2
41.67%
Mean: 13d 0h 30m

git hash: master (4425ed35)