Operations report

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Initial response
Triage 74.07%
20/27
-
-
-
-
74.07%
Mean: 5d 1h 51m
Premier incidents 66.67%
2/3
0.00%
0/1
0.00%
0/1
0.00%
0/1
0.00%
0/1
66.67%
Mean: 0h 04m
Business incidents 90.91%
10/11
-
-
-
-
90.91%
Mean: 0h 12m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 91.67%
11/12
0.00%
0/1
0.00%
0/1
0.00%
0/1
0.00%
0/1
91.67%
Mean: 0h 11m
15m update 43.75%
14/32
-
-
-
-
43.75%
Mean: 4h 03m
Client updates hitrate
RT updates 84.31%
43/51
-
-
-
-
84.31%
43/51
Incidents 85.71%
18/21
-
-
-
-
85.71%
18/21
Requests 83.93%
47/56
-
-
-
-
83.93%
47/56
Incident stats
Resolution time 73.68%
14/19
-
-
-
-
73.68%
Mean: 1d 1h 50m
Request stats
Resolution time 84.21%
16/19
-
-
-
-
84.21%
Mean: 7d 7h 59m
Problem stats
Resolution time 50.00%
1/2
-
-
-
-
50.00%
Mean: 8d 3h 01m

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