Operations report

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Initial response
Triage 71.43%
20/28 		81.25%
13/16 		75.00%
24/32 		82.76%
24/29 		82.93%
34/41 		83.09%
Mean: 3d 4h 55m
Premier incidents 66.67%
2/3 		50.00%
1/2 		60.00%
3/5 		85.71%
6/7 		33.33%
2/6 		75.00%
Mean: 0h 06m
Business incidents 100.00%
10/10 		100.00%
8/8 		100.00%
4/4 		100.00%
7/7 		86.67%
13/15 		95.56%
Mean: 0h 09m
Economy incidents -
 -
 100.00%
1/1 		100.00%
2/2 		100.00%
3/3 		100.00%
Mean: 0h 04m
Requests 93.33%
14/15 		100.00%
4/4 		100.00%
8/8 		100.00%
7/7 		93.75%
15/16 		96.00%
Mean: 1h 06m
15m update 41.67%
15/36 		35.29%
6/17 		36.36%
8/22 		40.00%
10/25 		52.50%
21/40 		46.51%
Mean: 2h 56m
Client updates hitrate
RT updates 84.13%
53/63 		81.58%
31/38 		65.85%
27/41 		89.47%
34/38 		89.23%
58/65 		82.93%
204/246
Incidents 90.00%
18/20 		93.33%
14/15 		76.47%
13/17 		92.00%
23/25 		90.62%
29/32 		89.00%
89/100
Requests 85.45%
47/55 		78.57%
33/42 		67.44%
29/43 		74.29%
26/35 		84.78%
39/46 		69.90%
72/103
Incident stats
Resolution time 75.00%
15/20 		90.91%
10/11 		93.33%
14/15 		90.48%
19/21 		89.29%
25/28 		87.37%
Mean: 7h 40m
Request stats
Resolution time 85.00%
17/20 		58.33%
7/12 		70.59%
12/17 		75.00%
6/8 		83.33%
15/18 		76.00%
Mean: 7d 2h 12m
Problem stats
Resolution time 50.00%
1/2 		100.00%
1/1 		50.00%
2/4 		100.00%
3/3 		50.00%
1/2 		66.67%
Mean: 4d 1h 13m

git hash: master (6c029d07)