Operations report

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Initial response
Triage 85.71%
18/21
81.48%
22/27
85.71%
18/21
76.92%
20/26
84.00%
21/25
87.72%
Mean: 1d 2h 11m
Premier incidents 50.00%
1/2
80.00%
4/5
83.33%
5/6
60.00%
3/5
50.00%
1/2
87.50%
Mean: 0h 04m
Business incidents 100.00%
5/5
100.00%
9/9
100.00%
4/4
92.86%
13/14
100.00%
14/14
97.83%
Mean: 0h 11m
Economy incidents -
-
-
-
100.00%
1/1
100.00%
Mean: 0h 05m
Requests 71.43%
5/7
50.00%
5/10
61.54%
8/13
87.50%
7/8
100.00%
23/23
85.71%
Mean: 1d 5h 21m
15m update 42.86%
9/21
44.83%
13/29
30.00%
9/30
34.62%
9/26
30.56%
11/36
41.60%
Mean: 2h 18m
Client updates hitrate
RT updates 79.07%
34/43
82.35%
28/34
97.87%
46/47
89.36%
42/47
81.36%
48/59
86.15%
199/231
Incidents 81.25%
13/16
94.74%
18/19
75.00%
12/16
92.59%
25/27
88.89%
24/27
87.50%
84/96
Requests 64.71%
33/51
68.89%
31/45
69.23%
36/52
67.44%
29/43
83.33%
50/60
71.43%
85/119
Incident stats
Resolution time 80.00%
12/15
94.44%
17/18
78.57%
11/14
90.91%
20/22
88.00%
22/25
87.23%
Mean: 8h 09m
Request stats
Resolution time 50.00%
9/18
87.50%
7/8
68.18%
15/22
63.64%
7/11
44.44%
8/18
59.74%
Mean: 18d 2h 48m
Problem stats
Resolution time 85.71%
6/7
100.00%
1/1
20.00%
1/5
50.00%
1/2
50.00%
1/2
58.82%
Mean: 9d 2h 11m

git hash: master (4425ed35)