Operations report

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Initial response
Triage 85.71%
18/21 		81.48%
22/27 		85.71%
18/21 		76.92%
20/26 		84.00%
21/25 		87.72%
Mean: 2d 4h 28m
Premier incidents 50.00%
1/2 		80.00%
4/5 		83.33%
5/6 		60.00%
3/5 		50.00%
1/2 		87.50%
Mean: 0h 04m
Business incidents 100.00%
5/5 		100.00%
9/9 		100.00%
4/4 		92.86%
13/14 		100.00%
14/14 		97.83%
Mean: 0h 11m
Economy incidents -
 -
 -
 -
 100.00%
1/1 		100.00%
Mean: 0h 05m
Requests 71.43%
5/7 		50.00%
5/10 		61.54%
8/13 		87.50%
7/8 		100.00%
22/22 		85.45%
Mean: 1d 5h 38m
15m update 42.86%
9/21 		44.83%
13/29 		27.59%
8/29 		33.33%
9/27 		30.56%
11/36 		41.13%
Mean: 2h 22m
Client updates hitrate
RT updates 79.07%
34/43 		82.35%
28/34 		97.87%
46/47 		89.36%
42/47 		81.36%
48/59 		86.15%
199/231
Incidents 81.25%
13/16 		94.74%
18/19 		75.00%
12/16 		92.59%
25/27 		88.89%
24/27 		87.50%
84/96
Requests 64.58%
31/48 		69.05%
29/42 		69.39%
34/49 		66.67%
26/39 		83.64%
46/55 		71.05%
81/114
Incident stats
Resolution time 80.00%
12/15 		94.44%
17/18 		78.57%
11/14 		90.91%
20/22 		88.00%
22/25 		87.23%
Mean: 8h 09m
Request stats
Resolution time 50.00%
9/18 		87.50%
7/8 		68.18%
15/22 		63.64%
7/11 		44.44%
8/18 		59.74%
Mean: 18d 2h 48m
Problem stats
Resolution time 85.71%
6/7 		100.00%
1/1 		20.00%
1/5 		50.00%
1/2 		50.00%
1/2 		58.82%
Mean: 9d 2h 11m

git hash: master (6c029d07)