Operations report

⇐ Prev   Next ⇒ w/c 09 Feb w/c 16 Feb w/c 23 Feb w/c 02 Mar w/c 09 Mar Summary
Initial response
Triage 80.00%
24/30 		85.71%
18/21 		81.48%
22/27 		85.71%
18/21 		76.92%
20/26 		85.83%
Mean: 2d 3h 13m
Premier incidents 66.67%
2/3 		50.00%
1/2 		80.00%
4/5 		83.33%
5/6 		60.00%
3/5 		88.24%
Mean: 0h 04m
Business incidents 100.00%
5/5 		100.00%
5/5 		100.00%
9/9 		100.00%
4/4 		92.86%
13/14 		97.30%
Mean: 0h 12m
Economy incidents -
 -
 -
 -
 -
 -
Mean: -
Requests 83.33%
15/18 		71.43%
5/7 		50.00%
5/10 		61.54%
8/13 		87.50%
7/8 		81.63%
Mean: 1d 7h 59m
15m update 36.00%
9/25 		42.86%
9/21 		44.83%
13/29 		27.59%
8/29 		33.33%
9/27 		42.61%
Mean: 2h 35m
Client updates hitrate
RT updates 82.50%
33/40 		79.07%
34/43 		82.35%
28/34 		97.87%
46/47 		89.36%
42/47 		86.79%
184/212
Incidents 94.12%
16/17 		81.25%
13/16 		94.74%
18/19 		75.00%
12/16 		92.59%
25/27 		89.66%
78/87
Requests 79.25%
42/53 		64.58%
31/48 		69.05%
29/42 		69.39%
34/49 		66.67%
26/39 		69.00%
69/100
Incident stats
Resolution time 92.31%
12/13 		80.00%
12/15 		94.44%
17/18 		78.57%
11/14 		90.91%
20/22 		87.80%
Mean: 8h 18m
Request stats
Resolution time 76.92%
10/13 		50.00%
9/18 		87.50%
7/8 		68.18%
15/22 		63.64%
7/11 		66.67%
Mean: 13d 3h 37m
Problem stats
Resolution time 100.00%
1/1 		85.71%
6/7 		100.00%
1/1 		20.00%
1/5 		50.00%
1/2 		62.50%
Mean: 9d 3h 45m

git hash: master (6c029d07)