Operations report

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Initial response
Triage 78.38%
29/37
78.95%
30/38
60.00%
18/30
72.09%
31/43
78.26%
18/23
77.64%
Mean: 5d 6h 18m
Premier incidents 50.00%
4/8
92.31%
12/13
75.00%
3/4
75.00%
3/4
66.67%
2/3
86.21%
Mean: 0h 12m
Business incidents 52.63%
10/19
100.00%
4/4
100.00%
4/4
100.00%
9/9
100.00%
5/5
78.05%
Mean: 0h 28m
Economy incidents 100.00%
4/4
100.00%
1/1
100.00%
5/5
100.00%
4/4
100.00%
1/1
100.00%
Mean: 0h 32m
Requests 96.30%
26/27
100.00%
13/13
100.00%
9/9
100.00%
10/10
100.00%
5/5
98.41%
Mean: 1h 06m
15m update 37.14%
13/35
64.58%
31/48
33.33%
9/27
32.56%
14/43
26.32%
5/19
48.67%
Mean: 2h 35m
Client updates hitrate
RT updates 89.58%
43/48
93.88%
46/49
87.50%
35/40
86.76%
59/68
84.38%
27/32
88.70%
212/239
Incidents 97.67%
42/43
48.78%
20/41
88.89%
24/27
84.38%
27/32
94.12%
16/17
80.17%
97/121
Requests 87.93%
51/58
79.31%
46/58
62.50%
30/48
70.83%
34/48
73.17%
30/41
71.70%
76/106
Incident stats
Resolution time 84.62%
22/26
67.74%
21/31
72.22%
13/18
68.97%
20/29
91.67%
11/12
75.00%
Mean: 1d 8h 04m
Request stats
Resolution time 89.47%
17/19
90.00%
18/20
83.33%
10/12
57.14%
8/14
64.29%
9/14
78.48%
Mean: 7d 0h 02m
Problem stats
Resolution time 0.00%
0/1
-
-
66.67%
2/3
60.00%
3/5
55.56%
Mean: 7d 5h 02m

git hash: master (6c029d07)