Operations report

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Initial response
Triage 67.86%
19/28 		80.00%
24/30 		85.71%
18/21 		81.48%
22/27 		85.71%
18/21 		82.93%
Mean: 1d 1h 16m
Premier incidents 80.00%
4/5 		66.67%
2/3 		50.00%
1/2 		80.00%
4/5 		83.33%
5/6 		94.12%
Mean: 0h 03m
Business incidents 100.00%
6/6 		100.00%
5/5 		100.00%
5/5 		100.00%
9/9 		100.00%
4/4 		100.00%
Mean: 0h 06m
Economy incidents -
 -
 -
 -
 -
 -
Mean: -
Requests 85.71%
12/14 		83.33%
15/18 		71.43%
5/7 		50.00%
5/10 		61.54%
8/13 		83.33%
Mean: 1d 6h 18m
15m update 43.75%
14/32 		36.00%
9/25 		42.86%
9/21 		44.83%
13/29 		30.00%
9/30 		45.76%
Mean: 2h 09m
Client updates hitrate
RT updates 95.83%
46/48 		82.50%
33/40 		79.07%
34/43 		82.35%
28/34 		97.87%
46/47 		88.32%
189/214
Incidents 94.44%
17/18 		94.12%
16/17 		81.25%
13/16 		94.74%
18/19 		75.00%
12/16 		89.87%
71/79
Requests 75.00%
39/52 		78.18%
43/55 		64.00%
32/50 		68.18%
30/44 		68.63%
35/51 		70.37%
76/108
Incident stats
Resolution time 94.12%
16/17 		92.31%
12/13 		80.00%
12/15 		94.44%
17/18 		78.57%
11/14 		88.31%
Mean: 7h 59m
Request stats
Resolution time 83.33%
15/18 		76.92%
10/13 		50.00%
9/18 		87.50%
7/8 		68.18%
15/22 		70.89%
Mean: 11d 8h 32m
Problem stats
Resolution time 85.71%
6/7 		100.00%
1/1 		85.71%
6/7 		100.00%
1/1 		20.00%
1/5 		71.43%
Mean: 3d 7h 35m

git hash: master (4425ed35)