Operations report

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Initial response
Triage 74.07%
20/27 		67.86%
19/28 		80.00%
24/30 		85.71%
18/21 		81.48%
22/27 		80.00%
Mean: 9h 11m
Premier incidents 66.67%
4/6 		80.00%
4/5 		66.67%
2/3 		50.00%
1/2 		80.00%
4/5 		89.47%
Mean: 7h 17m
Business incidents 100.00%
2/2 		100.00%
6/6 		100.00%
5/5 		100.00%
5/5 		100.00%
9/9 		100.00%
Mean: 0h 07m
Economy incidents 100.00%
1/1 		-
 -
 -
 -
 100.00%
Mean: 0h 05m
Requests 80.00%
16/20 		85.71%
12/14 		83.33%
15/18 		71.43%
5/7 		50.00%
5/10 		87.10%
Mean: 1d 3h 51m
15m update 37.04%
10/27 		43.75%
14/32 		36.00%
9/25 		42.86%
9/21 		44.83%
13/29 		48.25%
Mean: 2h 01m
Client updates hitrate
RT updates 100.00%
16/16 		95.83%
46/48 		82.50%
33/40 		79.07%
34/43 		82.35%
28/34 		86.89%
159/183
Incidents 75.00%
12/16 		94.44%
17/18 		94.12%
16/17 		81.25%
13/16 		94.74%
18/19 		88.61%
70/79
Requests 77.55%
38/49 		74.51%
38/51 		77.78%
42/54 		63.27%
31/49 		67.44%
29/43 		70.27%
78/111
Incident stats
Resolution time 66.67%
10/15 		94.12%
16/17 		92.31%
12/13 		80.00%
12/15 		94.44%
17/18 		85.90%
Mean: 1d 0h 51m
Request stats
Resolution time 77.78%
14/18 		83.33%
15/18 		76.92%
10/13 		50.00%
9/18 		87.50%
7/8 		73.68%
Mean: 9d 9h 57m
Problem stats
Resolution time 100.00%
2/2 		85.71%
6/7 		100.00%
1/1 		85.71%
6/7 		100.00%
1/1 		88.89%
Mean: 1d 7h 21m

git hash: master (b637c68b)