Operations report

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Initial response
Triage 84.21%
16/19
50.00%
6/12
-
-
-
74.19%
Mean: 2d 4h 03m
Premier incidents 75.00%
3/4
33.33%
1/3
0.00%
0/1
0.00%
0/1
0.00%
0/1
71.43%
Mean: 0h 04m
Business incidents 80.00%
4/5
100.00%
2/2
-
-
-
85.71%
Mean: 1h 46m
Economy incidents -
100.00%
1/1
-
-
-
100.00%
Mean: 0h 17m
Requests 81.82%
9/11
80.00%
4/5
50.00%
1/2
50.00%
1/2
50.00%
1/2
86.67%
Mean: 3h 05m
15m update 35.29%
6/17
20.00%
2/10
-
-
-
33.33%
Mean: 3h 39m
Client updates hitrate
RT updates 91.67%
33/36
71.43%
5/7
-
-
-
88.89%
40/45
Incidents 90.48%
19/21
80.00%
8/10
-
-
-
89.66%
26/29
Requests 71.43%
30/42
70.73%
29/41
-
-
-
67.35%
33/49
Incident stats
Resolution time 84.21%
16/19
100.00%
5/5
-
-
-
87.50%
Mean: 7h 46m
Request stats
Resolution time 100.00%
8/8
71.43%
5/7
-
-
-
86.67%
Mean: 4d 1h 42m
Problem stats
Resolution time 100.00%
1/1
0.00%
0/1
-
-
-
50.00%
Mean: 9d 3h 06m

git hash: master (c8f901f4)