Operations report

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Initial response
Triage 84.21%
16/19 		50.00%
8/16 		74.07%
20/27 		67.86%
19/28 		80.00%
24/30 		75.42%
Mean: 1d 0h 28m
Premier incidents 60.00%
3/5 		33.33%
2/6 		66.67%
4/6 		80.00%
4/5 		66.67%
2/3 		82.61%
Mean: 6h 15m
Business incidents 80.00%
4/5 		100.00%
2/2 		100.00%
2/2 		100.00%
6/6 		100.00%
5/5 		95.00%
Mean: 0h 42m
Economy incidents -
 100.00%
1/1 		100.00%
1/1 		-
 -
 100.00%
Mean: 0h 11m
Requests 75.00%
9/12 		69.23%
9/13 		80.00%
16/20 		85.71%
12/14 		83.33%
15/18 		89.86%
Mean: 1d 2h 51m
15m update 27.78%
5/18 		27.78%
5/18 		37.04%
10/27 		43.75%
14/32 		36.00%
9/25 		43.00%
Mean: 2h 21m
Client updates hitrate
RT updates 88.89%
32/36 		81.82%
9/11 		100.00%
16/16 		95.83%
46/48 		82.50%
33/40 		90.32%
140/155
Incidents 90.48%
19/21 		73.33%
11/15 		75.00%
12/16 		94.44%
17/18 		94.12%
16/17 		88.89%
72/81
Requests 72.09%
31/43 		68.75%
33/48 		78.43%
40/51 		75.47%
40/53 		78.57%
44/56 		70.34%
83/118
Incident stats
Resolution time 84.21%
16/19 		84.62%
11/13 		66.67%
10/15 		94.12%
16/17 		92.31%
12/13 		84.42%
Mean: 1d 0h 54m
Request stats
Resolution time 100.00%
8/8 		75.00%
12/16 		77.78%
14/18 		83.33%
15/18 		76.92%
10/13 		81.08%
Mean: 6d 0h 12m
Problem stats
Resolution time 100.00%
1/1 		0.00%
0/1 		100.00%
2/2 		85.71%
6/7 		100.00%
1/1 		83.33%
Mean: 2d 6h 35m

git hash: master (4425ed35)