Operations report

⇐ Prev   Next ⇒ w/c 05 Jan w/c 12 Jan w/c 19 Jan w/c 26 Jan w/c 02 Feb Summary
Initial response
Triage 64.29%
18/28 		84.21%
16/19 		50.00%
8/16 		74.07%
20/27 		67.86%
19/28 		71.30%
Mean: 1d 6h 50m
Premier incidents 33.33%
2/6 		60.00%
3/5 		33.33%
2/6 		66.67%
4/6 		80.00%
4/5 		76.92%
Mean: 5h 30m
Business incidents 85.71%
6/7 		80.00%
4/5 		100.00%
2/2 		100.00%
2/2 		100.00%
6/6 		90.91%
Mean: 0h 42m
Economy incidents -
 -
 100.00%
1/1 		100.00%
1/1 		-
 100.00%
Mean: 0h 11m
Requests 82.35%
14/17 		75.00%
9/12 		69.23%
9/13 		80.00%
16/20 		85.71%
12/14 		91.04%
Mean: 1d 3h 01m
15m update 48.28%
14/29 		27.78%
5/18 		27.78%
5/18 		37.04%
10/27 		43.75%
14/32 		45.79%
Mean: 2h 19m
Client updates hitrate
RT updates 93.94%
31/33 		88.89%
32/36 		81.82%
9/11 		100.00%
16/16 		95.83%
46/48 		93.20%
137/147
Incidents 88.24%
15/17 		90.48%
19/21 		73.33%
11/15 		75.00%
12/16 		94.44%
17/18 		87.34%
69/79
Requests 67.35%
33/49 		70.73%
29/41 		67.39%
31/46 		77.55%
38/49 		74.00%
37/50 		68.10%
79/116
Incident stats
Resolution time 92.86%
13/14 		84.21%
16/19 		84.62%
11/13 		66.67%
10/15 		94.12%
16/17 		84.62%
Mean: 1d 0h 43m
Request stats
Resolution time 81.82%
18/22 		100.00%
8/8 		75.00%
12/16 		77.78%
14/18 		83.33%
15/18 		81.93%
Mean: 5d 9h 24m
Problem stats
Resolution time 50.00%
3/6 		100.00%
1/1 		0.00%
0/1 		100.00%
2/2 		85.71%
6/7 		70.59%
Mean: 4d 5h 37m

git hash: master (6c029d07)