Operations report

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Initial response
Triage 62.07%
18/29
84.21%
16/19
50.00%
6/12
-
-
69.49%
Mean: 1d 2h 44m
Premier incidents 40.00%
2/5
75.00%
3/4
33.33%
1/3
0.00%
0/1
0.00%
0/1
66.67%
Mean: 0h 07m
Business incidents 85.71%
6/7
80.00%
4/5
100.00%
2/2
-
-
85.71%
Mean: 1h 02m
Economy incidents -
-
100.00%
1/1
-
-
100.00%
Mean: 0h 17m
Requests 93.75%
15/16
81.82%
9/11
80.00%
4/5
50.00%
1/2
50.00%
1/2
93.33%
Mean: 1h 39m
15m update 48.28%
14/29
35.29%
6/17
20.00%
2/10
-
-
44.23%
Mean: 2h 22m
Client updates hitrate
RT updates 93.94%
31/33
91.67%
33/36
71.43%
5/7
-
-
91.14%
72/79
Incidents 88.24%
15/17
90.48%
19/21
80.00%
8/10
-
-
88.37%
38/43
Requests 71.43%
35/49
71.43%
30/42
70.73%
29/41
-
-
64.79%
46/71
Incident stats
Resolution time 92.86%
13/14
84.21%
16/19
100.00%
5/5
-
-
89.47%
Mean: 6h 40m
Request stats
Resolution time 81.82%
18/22
100.00%
8/8
71.43%
5/7
-
-
83.78%
Mean: 4d 5h 44m
Problem stats
Resolution time 50.00%
3/6
100.00%
1/1
0.00%
0/1
-
-
50.00%
Mean: 8d 1h 41m

git hash: master (c8f901f4)