Operations report

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Initial response
Triage 64.29%
18/28
84.21%
16/19
50.00%
8/16
74.07%
20/27
67.86%
19/28
71.30%
Mean: 1d 0h 44m
Premier incidents 33.33%
2/6
60.00%
3/5
33.33%
2/6
66.67%
4/6
80.00%
4/5
76.92%
Mean: 5h 30m
Business incidents 85.71%
6/7
80.00%
4/5
100.00%
2/2
100.00%
2/2
100.00%
6/6
90.91%
Mean: 0h 42m
Economy incidents -
-
100.00%
1/1
100.00%
1/1
-
100.00%
Mean: 0h 11m
Requests 82.35%
14/17
75.00%
9/12
69.23%
9/13
80.00%
16/20
85.71%
12/14
91.04%
Mean: 1d 3h 01m
15m update 48.28%
14/29
27.78%
5/18
27.78%
5/18
37.04%
10/27
43.75%
14/32
45.79%
Mean: 2h 19m
Client updates hitrate
RT updates 93.94%
31/33
88.89%
32/36
81.82%
9/11
100.00%
16/16
95.83%
46/48
93.20%
137/147
Incidents 88.24%
15/17
90.48%
19/21
73.33%
11/15
75.00%
12/16
94.44%
17/18
87.34%
69/79
Requests 68.00%
34/50
71.43%
30/42
68.09%
32/47
78.00%
39/50
75.00%
39/52
67.80%
80/118
Incident stats
Resolution time 92.86%
13/14
84.21%
16/19
84.62%
11/13
66.67%
10/15
94.12%
16/17
84.62%
Mean: 1d 0h 43m
Request stats
Resolution time 81.82%
18/22
100.00%
8/8
75.00%
12/16
77.78%
14/18
83.33%
15/18
81.93%
Mean: 5d 9h 24m
Problem stats
Resolution time 50.00%
3/6
100.00%
1/1
0.00%
0/1
100.00%
2/2
85.71%
6/7
70.59%
Mean: 4d 5h 37m

git hash: master (4425ed35)