Operations report

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Initial response
Triage 71.43%
5/7
62.07%
18/29
84.21%
16/19
50.00%
6/12
-
70.77%
Mean: 1d 1h 34m
Premier incidents 0.00%
0/1
40.00%
2/5
75.00%
3/4
33.33%
1/3
0.00%
0/1
66.67%
Mean: 0h 07m
Business incidents 100.00%
1/1
85.71%
6/7
80.00%
4/5
100.00%
2/2
-
86.67%
Mean: 0h 58m
Economy incidents -
-
-
100.00%
1/1
-
100.00%
Mean: 0h 17m
Requests 100.00%
1/1
93.75%
15/16
81.82%
9/11
80.00%
4/5
50.00%
1/2
93.55%
Mean: 1h 36m
15m update 25.00%
1/4
48.28%
14/29
35.29%
6/17
20.00%
2/10
-
43.64%
Mean: 2h 18m
Client updates hitrate
RT updates 90.00%
9/10
93.94%
31/33
91.67%
33/36
71.43%
5/7
-
91.01%
81/89
Incidents 80.00%
4/5
88.24%
15/17
90.48%
19/21
90.00%
9/10
-
89.58%
43/48
Requests 58.33%
14/24
71.43%
35/49
71.43%
30/42
73.17%
30/41
-
67.57%
50/74
Incident stats
Resolution time 100.00%
5/5
92.86%
13/14
84.21%
16/19
100.00%
5/5
-
90.70%
Mean: 6h 03m
Request stats
Resolution time 100.00%
3/3
81.82%
18/22
100.00%
8/8
71.43%
5/7
-
85.00%
Mean: 4d 2h 33m
Problem stats
Resolution time -
50.00%
3/6
100.00%
1/1
0.00%
0/1
-
50.00%
Mean: 8d 1h 41m

git hash: master (c8f901f4)