Operations report

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Initial response
Triage 71.43%
5/7
64.29%
18/28
84.21%
16/19
50.00%
8/16
74.07%
20/27
72.34%
Mean: 1d 2h 46m
Premier incidents 0.00%
0/1
33.33%
2/6
60.00%
3/5
33.33%
2/6
66.67%
4/6
70.00%
Mean: 7h 20m
Business incidents 100.00%
1/1
85.71%
6/7
80.00%
4/5
100.00%
2/2
100.00%
2/2
88.24%
Mean: 0h 52m
Economy incidents -
-
-
100.00%
1/1
100.00%
1/1
100.00%
Mean: 0h 11m
Requests 33.33%
1/3
82.35%
14/17
75.00%
9/12
69.23%
9/13
80.00%
16/20
89.09%
Mean: 1d 5h 60m
15m update 16.67%
1/6
48.28%
14/29
27.78%
5/18
27.78%
5/18
37.04%
10/27
42.86%
Mean: 2h 40m
Client updates hitrate
RT updates 90.00%
9/10
93.94%
31/33
88.89%
32/36
81.82%
9/11
100.00%
16/16
91.74%
100/109
Incidents 80.00%
4/5
88.24%
15/17
90.48%
19/21
73.33%
11/15
75.00%
12/16
85.07%
57/67
Requests 52.00%
13/25
67.35%
33/49
70.73%
29/41
67.39%
31/46
77.55%
38/49
67.68%
67/99
Incident stats
Resolution time 100.00%
5/5
92.86%
13/14
84.21%
16/19
84.62%
11/13
66.67%
10/15
83.33%
Mean: 1d 1h 13m
Request stats
Resolution time 100.00%
3/3
81.82%
18/22
100.00%
8/8
75.00%
12/16
77.78%
14/18
82.09%
Mean: 6d 2h 39m
Problem stats
Resolution time -
50.00%
3/6
100.00%
1/1
0.00%
0/1
100.00%
2/2
60.00%
Mean: 6d 6h 12m

git hash: master (b637c68b)