Operations report

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Initial response
Triage 83.33%
5/6 		71.43%
5/7 		64.29%
18/28 		84.21%
16/19 		50.00%
8/16 		72.60%
Mean: 1d 6h 17m
Premier incidents 75.00%
3/4 		0.00%
0/1 		33.33%
2/6 		60.00%
3/5 		33.33%
2/6 		66.67%
Mean: 8h 15m
Business incidents 0.00%
0/1 		100.00%
1/1 		85.71%
6/7 		80.00%
4/5 		100.00%
2/2 		81.25%
Mean: 0h 57m
Economy incidents -
 -
 -
 -
 100.00%
1/1 		100.00%
Mean: 0h 17m
Requests 40.00%
2/5 		33.33%
1/3 		82.35%
14/17 		75.00%
9/12 		69.23%
9/13 		85.37%
Mean: 2d 1h 55m
15m update 14.29%
1/7 		16.67%
1/6 		48.28%
14/29 		27.78%
5/18 		27.78%
5/18 		41.54%
Mean: 2h 09m
Client updates hitrate
RT updates 100.00%
7/7 		90.00%
9/10 		93.94%
31/33 		88.89%
32/36 		81.82%
9/11 		91.00%
91/100
Incidents 100.00%
9/9 		80.00%
4/5 		88.24%
15/17 		90.48%
19/21 		73.33%
11/15 		86.89%
53/61
Requests 51.85%
14/27 		52.00%
13/25 		67.35%
33/49 		70.73%
29/41 		67.39%
31/46 		65.88%
56/85
Incident stats
Resolution time 85.71%
6/7 		100.00%
5/5 		92.86%
13/14 		84.21%
16/19 		84.62%
11/13 		87.93%
Mean: 7h 11m
Request stats
Resolution time 100.00%
6/6 		100.00%
3/3 		81.82%
18/22 		100.00%
8/8 		75.00%
12/16 		85.45%
Mean: 4d 4h 52m
Problem stats
Resolution time -
 -
 50.00%
3/6 		100.00%
1/1 		0.00%
0/1 		50.00%
Mean: 8d 1h 41m

git hash: master (b637c68b)