Operations report

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Initial response
Triage 50.00%
8/16 		74.07%
20/27 		67.86%
19/28 		80.00%
24/30 		85.71%
18/21 		75.83%
Mean: 9h 56m
Premier incidents 33.33%
2/6 		66.67%
4/6 		80.00%
4/5 		66.67%
2/3 		50.00%
1/2 		80.00%
Mean: 7h 18m
Business incidents 100.00%
2/2 		100.00%
2/2 		100.00%
6/6 		100.00%
5/5 		100.00%
5/5 		100.00%
Mean: 0h 07m
Economy incidents 100.00%
1/1 		100.00%
1/1 		-
 -
 -
 100.00%
Mean: 0h 11m
Requests 69.23%
9/13 		80.00%
16/20 		85.71%
12/14 		83.33%
15/18 		71.43%
5/7 		90.62%
Mean: 1d 3h 17m
15m update 27.78%
5/18 		37.04%
10/27 		43.75%
14/32 		36.00%
9/25 		42.86%
9/21 		45.63%
Mean: 2h 19m
Client updates hitrate
RT updates 81.82%
9/11 		100.00%
16/16 		95.83%
46/48 		82.50%
33/40 		79.07%
34/43 		87.50%
140/160
Incidents 73.33%
11/15 		75.00%
12/16 		94.44%
17/18 		94.12%
16/17 		81.25%
13/16 		86.49%
64/74
Requests 67.39%
31/46 		77.55%
38/49 		74.51%
38/51 		77.78%
42/54 		63.27%
31/49 		66.38%
77/116
Incident stats
Resolution time 84.62%
11/13 		66.67%
10/15 		94.12%
16/17 		92.31%
12/13 		80.00%
12/15 		83.56%
Mean: 1d 1h 27m
Request stats
Resolution time 75.00%
12/16 		77.78%
14/18 		83.33%
15/18 		76.92%
10/13 		50.00%
9/18 		72.62%
Mean: 9d 9h 24m
Problem stats
Resolution time 0.00%
0/1 		100.00%
2/2 		85.71%
6/7 		100.00%
1/1 		85.71%
6/7 		83.33%
Mean: 2d 4h 24m

git hash: master (b637c68b)